Service Delivery Specialist Lenovo India

5.0 - 9.0 years

0 Lacs

maharashtra

On-site

You should be very strong in Infrastructure domain with hands-on transition experience. Exposure to the hospitality industry would be an added advantage, along with cost optimization and P&L experience being a must. You must possess excellent communication and negotiation skills, both verbal and written in English language. It is essential to be persistent, detail-oriented, and able to multitask effectively. Experience in handling large enterprise customers is required, working directly from clients" onsite locations. Your responsibilities will include taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews. You will need to ensure that systems, procedures, and methodologies are in place to support outstanding service delivery and meet customer expectations. Analyzing third-party as well as internal processes to create strategies for service delivery optimization is a key responsibility. You will also be required to recommend methods of improvement and oversee the execution of implemented strategies. Providing accurate and regular reports to management on the performance of service delivery is essential. Personnel management, including staff recruitment, performance assessment, training, and mentoring, will be part of your role. Building strong relationships with teams and stakeholders for effective communication is crucial. You will be expected to set high-level performance benchmarks for IT Infrastructure access. Your role will also involve operational ability in a diverse, large-scale environment, expertise in people management, leadership, and project management skills. This will include executing tasks, managing risks, and ensuring on-time delivery. Collaboration and influence are key aspects of this position, along with being process-driven and result-oriented.,

Posted 2 weeks ago

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