Operation Manager - (FROM FMCG / SHOPIFY ONLY)

About The Opportunity

A fast-moving consumer goods (FMCG) and e?commerce business focused on D2C and marketplace growth, operating Shopify storefronts and omnichannel fulfilment across India. This on-site role owns end-to-end operationsinventory, fulfilment, logistics and vendor/3PL partnershipsto deliver exceptional customer experience and cost-efficient scalability.Role & Responsibilities

• Own day-to-day e?commerce operations for Shopify-led channels: order-to-delivery, returns, and SLA compliance.
• Manage inventory lifecycle: stock planning, SKU rationalization, cycle counts, and shrink minimization across warehouses.
• Coordinate with 3PLs, couriers, and internal supply?chain teams to optimise fulfilment cost, lead-times and on-time delivery metrics.
• Implement and maintain OMS/WMS processes and integrations with Shopifydrive automation and exception workflows.
• Define and monitor KPIs (OTD, fill-rate, lead-time, returns rate, inventory days) and deliver weekly/monthly performance and root-cause reports.
• Lead cross-functional troubleshooting (product, customer support, finance) and drive continuous process improvements to scale operations reliably.
  

Skills & Qualifications

Must-Have (Skills)

• Shopify
• Shopify Plus
• Warehouse Management System
• Order Management System
• 3PL Management
• MS Excel
  

Preferred (Skills)

• Power BI
• SQL
• Transport Management System
  

Qualifications (role-critical)

• Bachelor's degree in Business, Supply Chain, Operations or analogous field (or equivalent practical experience).
• Proven track record in FMCG or e?commerce operations with hands-on experience managing Shopify storefronts and third-party fulfilment.
• Experience running on-site operations in India and managing vendor/3PL partnerships to SLA and cost targets.
  

Benefits & Culture Highlights

• High-impact, hands-on role with visibility to leadership and rapid scope expansion as we scale D2C channels.
• Collaborative, data-driven culture with a focus on continuous improvement and operational excellence.
• On-site role offering direct ownership of processes and vendor relationships across Indian operations.
  

Location: India (On-site). Employer: Mindtel. If you are a results-oriented operations leader with deep Shopify and fulfilment experience in FMCG or e?commerce, apply to lead scalable, customer-first operations and drive measurable cost and delivery improvements.
Skills: customer,power bi,sql,operations,management,shopify,fmcg,d2c