Operation Intern

Role: Operation Intern

Location: IIT Bombay, Powai, Mumbai

Job Type: Full-Time

Experience Level:Fresher

About Us:

Living Things is an IoT (Internet of Things) platform developed by iCapotech Pvt Ltd. We help companies save electricity by making their air conditioners smarter. Our system connects to ACs and monitors how much energy they use, allowing businesses to lower their electricity bills, reduce carbon emissions, and use energy more responsibly. On average, our platform helps save 15% energy by analyzing real-time data and optimizing AC performance.

Key Responsibilities:

Operational Tasks

• Monitor connected devices regularly to ensure they are working properly
• Identify offline or faulty devices and take necessary action
• Help find reasons why devices stop working or disconnect
• Follow step-by-step processes to restore device functionality
• Keep clear records of issues, actions taken, and solutions
• Prepare and share daily reports on device status and activities
• Assist in creating weekly summaries of recurring problems and suggestions for improvement

Coordination & Support

• Contact field teams or vendors to resolve issues quickly
• Coordinate with technicians or vendors for any on-site support needed
• Escalate unresolved technical problems to the engineering team
• Keep team members and stakeholders updated about major issues and resolutions
• Respond professionally to support emails and calls

Required Skills & Qualifications:

• Clear communication and teamwork abilities
• Diploma in Electrical/Electronics (preferred)
• Ability to analyze logs and diagnostic data to identify issues.
• Analytical and problem-solving skills.
• Proficiency in MS Office (Excel, Word, PowerPoint).

Why Join Us

• Be part of a cutting-edge IoT platform driving sustainability and energy efficiency.
• Work in a dynamic and fast-paced environment with a passionate team.
• Opportunity to take full ownership and lead key operational strategies.
• Make a real impact on reducing carbon footprints and promoting sustainable energy usage.

.