OpenText eDOCS System Engineer

Job Description

Healthcare company is seeking an experienced Sr. Systems/Functional Analyst to support and deliver strategic initiatives supporting the Global IT Quality team. Joining an existing Kanban product team charged with supporting our Records & Document Management eDOCs solution, OpenText eDOCS, in support of the broader Global Quality operations domain. Teamwork and networking with business partners / cross-functional IT team members is a necessary skill Roles & Responsibilities: Defines and re-engineers business systems or information technology processes by using appropriate methods (such as gap analysis) and tools while partnering with process owners to understand requirements. Utilizes information systems to improve efficiency and makes recommendations for implementation of new systems or necessary upgrades that will best meet customer and company requirements. Guides implementation of enterprise and system level architectures and systems by creating and communicating well-written documentation and presentations. Works closely with the development team (internal and external) to assure a timely solution according to the specifications and implementation of business needs. Resolves system and process related business issues by working with the business owner and project teams to find acceptable solutions. Manages process improvement projects by applying advanced project management methodologies including Agile. Lead multiple project activities simultaneously, potentially working with internal and external cross-functional groups. Partner closely with the Product Owner to define features and acceptance criteria, work with the development team to iteratively groom user stories and build test cases. Assures quality of business systems by developing and executing test specifications, and implementing test and quality plans, while working with quality to improve IT processes. Creates and refreshes quality training material for user assistance and system usage. Document changes being made and relevant teaching manuals. Responsible for the creation/maintenance of reports and dashboards and evaluate existing systems for performance. Creating/maintaining system interface diagrams, functional designs, and technical specifications and validation deliverables. Helps with solution design of business requirements and works with software engineers, test engineers and architects to prioritize business requirements. Drives issue resolution during Sprint and validation cycles. For established solutions, ensures continued product buildout as well as ensures timely resolution of bugs and issues elevated by the business operations teams. Required Skills and Qualifications: 3+ years experience with OpenText eDOCS Bachelors degree in computer science, Information Technology, Software Engineering or a related field. 5+ years as a developer and/or systems analyst with the ability to manage dynamic/tight timelines and wield diplomacy and influence among various personality types. 3+ years being an analyst on an Agile software development team using JIRA: soliciting business requirements, story grooming, writing acceptance criteria, utilizing SDLC, and orchestrating change management. Strong foundation in systems and software validation including documentation experience. Experience and understanding of technical architecture frameworks, cloud platforms (AWS, Azure, or GCP), APIs, data pipelines, and integration principles. Solid technical writing skills demonstrating the ability to document design options and decisions and present these in an organized manner to technical as well as non-technical audiences. Preferred Skills: 3+ years working in the Life Sciences or Regulated Industry. Familiarity with configuration or systems administration of a Low Code/No Code application.