Openings For Operations Executive (Retails)

Position Overview:

The Operations Executive (Retail) plays a key role in ensuring the smooth and efficient operation of our retail stores. This individual will be responsible for overseeing daily store operations, optimizing processes, managing inventory, coordinating with various teams, ensuring excellent customer service, and driving sales performance. The Operations Executive will also work closely with store management to maintain operational standards, improve business efficiency, and support the overall retail strategy.

Key Responsibilities:

1.

• Supervise daily operations to ensure smooth and efficient functioning of retail stores.

• Ensure that all store activities are conducted according to company policies and procedures.

• Monitor and improve the stores operational efficiency and profitability.

• Coordinate with the sales and merchandising teams to ensure stock levels are maintained and new stock is properly displayed.

2.

• Oversee stock levels, stock rotations, and stocktaking.

• Ensure timely and accurate reporting of inventory levels and discrepancies.

• Work with the warehouse and supply chain team to ensure that stock is replenished in a timely manner.

• Implement and monitor effective loss prevention procedures to minimize shrinkage.

3.

• Assist in the recruitment and training of new staff members.

• Ensure all staff are properly trained in company policies, safety guidelines, and customer service standards.

• Conduct performance evaluations and provide feedback to team members.

• Assist in scheduling shifts and ensuring that the store is adequately staffed at all times.

4.

• Ensure high levels of customer satisfaction by maintaining service standards.

• Address customer inquiries, complaints, and feedback in a professional and timely manner.

• Monitor customer interactions to ensure that the store provides an excellent shopping experience.

5.

• Monitor sales data and KPIs to assess store performance and take necessary actions to improve results.

• Collaborate with the management team to drive promotional campaigns and sales initiatives.

• Conduct regular audits of sales processes and make recommendations for improvements.

6.

• Ensure that the store complies with all relevant health, safety, and security regulations.

• Conduct regular health and safety audits and take corrective actions when necessary.

• Ensure that all store equipment is maintained in working order and follows safety protocols.

7.

• Maintain accurate records of daily operations, sales figures, inventory, and employee performance.

• Prepare and present operational reports to senior management on a regular basis.

• Provide insights on market trends, customer behavior, and competitor activity.

8.

• Collaborate with the store management team to ensure the implementation of company-wide operational strategies.

• Coordinate with the supply chain, logistics, and marketing teams for smooth operational processes.

Communicate effectively with all departments to ensure that the store's goals align with the company's strategic objectives.