Openings For Nonvoice process Australian shift salary 6lks

Job Description

Handle customer queries via email and chat, related to products, orders, returns, refunds, tracking and delivery / shipping. Resolve customer issues and concerns in a professional and timely manner, ensuring a high level of customer satisfaction. Maintain customer interaction records and update information in the system / tool as required. Multitask and collaborate to provide a resolution while navigating multiple systems / tools and resources. Selling, cross-selling, and upselling products to drive additional revenue. Ensuring all agreed KPIs are delivered as per target and on-time. Coordinating between multiple projects to ensure alignment with overall business goals Documenting Project process using various tools. Ensure completion of all requisite mandated trainings and regular upskilling of domain knowledge Attempt and pass the assigned periodic knowledge assessments. Create and Maintain knowledge articles / standard operation process and policy documents. Provide on floor support and feedback to new and tenured associates in understanding customer issues and providing accurate resolution. Train new hires and support nesting / OJT as needed OR undertake floor interventions and knowledge update dissemination. Involved in adhoc client related activities, if needed. Skills and Qualifications: Graduations and post-graduation Minimum 1 to 3 years of experience in BPO / Customer Service domain for Retail fashion / e commerce domain Required International BPO with selling experience especially supporting Australian business. Excellent Written Communication and Language Skills. Ability to Listen effectively and build rapport and display Empathy. Strong persuasion and negotiation skills. Consistently display strong knowledge of customer service domain and drive customer centricity. Willingness to relocate, travel and work in shifts, at short notice. Ability to maintain accurate records and manage multiple tasks simultaneously. Knowledge of MS office Good Feedback Skills Good Presentation skills call suman @7848820047 call navya@7848820042 call Mayur@9343402211