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Opening For Manager (Content Moderation)

7 - 12 years

7 - 15 Lacs

Hyderabad

Posted:3 months ago| Platform: Naukri logo

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Skills Required

content moderator team handling Manager

Work Mode

Work from Office

Job Type

Full Time

Job Description

In this role, you will be responsible for demonstrating innovation and intuition in identifying areas requiring operational adaptation and/or improvement Active user of Internet and online applications. Responsibilities Respond to customer inquiries and problem escalations. • Proactively resolve people issues and ensure that attrition is well below the defined target. • Leading operations and spearheading processes for excelling business targets for the Business Unit. • Meet all people management metrics: Responsible for Attrition, Manpower requirement, Capacity planning, Utilization and Scheduling, Efficiency per person, Monitoring, Time Management, Seat Utilization, Statement of Work, Business Continuity Plan, Reports, Dashboards, other deliverables as required • Driving Continuous Improvement Initiatives • Develop and implement measurement systems and provide insightful analytics around the metrics. • Deep technical expertise and data orientation in controllership, Management Information System and Service delivery • Communicate with the customer on a regular basis to discuss operational issues and CTQ delivery, raise issues & build relationship, understand customer issues proactively, fix to get the delight factor. • Set goals for the team and communicate goals on a regular basis. • Coach & mentor people Motivating team with excellent people touch. • Efficiency and Process Transformation commitment and upstream improvement opportunities using Lean Six Sigma • Reconciliations of client reports • Leading calls with clients and other business functions • Running of projects independently • Preparation of dashboards and ability to understand current Business processes and suggest improvements Key for details. Qualifications we seek in you. Any graduate • Post Graduate degree or equivalent with an excellent academic record • Relevant experience in a BPO/KPO. • Should have handled a team of 80 to 100 people. • Customer Management exposure and good presentation skills is a must. • Fluent in English Language • Should be flexible to work in 24*7 environment and rotational shift and week off. Preferred candidate profile Perks and benefits

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Genpact
www.genpact.com

Business Consulting and Services

New York NY

10001 Employees

2135 Jobs

    Key People

  • Tiger Tyagarajan

    President and CEO

  • Pramod Bhasin

    Former CEO and Founder

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Opening For Manager (Content Moderation)

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Hyderabad