1 - 6 years
1 - 5 Lacs
Posted:2 months ago|
Platform:
Work from Office
Full Time
Undergraduates can also apply
Minimum 1-3 year of experience in Banking Call Centre/Voice Operations handling customers
Effective Probing and Problem
Solving Skills
Proficient in Microsoft Office
Suite
Ability to multi task
Customer service experience desirable
Capital Market experience desirable
Good understanding of
Retirement services
Gather data/ information/ details in line with regulatory requirements and client policy and procedures
Engage with customers/ internal stakeholders throughout via various means in writing, by phone and by email – to ensure an efficient and customer focussed process
Efficiently and accurately log customer grievance in accordance with Company Policy
Ensure all details are tracked to closure within SLA
Strong communication skills and ability to empathize with customer.
Ability to handle difficult conversations with the customer through effective listening, patience and knowledge on the process
Strong written, e-mail and verbal communications skills
Strong logic/problem solving skills
Customer focussed and empathetic
Liaise with internal teams where required to ensure quick and fair closure of customer grievance
Escalate complaints as appropriate for management intervention
Interact with associates and work towards resolving customer complaints
Enrich And Enlight Business Consulting
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