Online Sales & Customer Support

Suluz Orchids is one of India’s leading premium orchid nurseries, known for delivering exotic, handpicked orchid plants with exceptional customer care. We are expanding our team to include a friendly, reliable, and sales-focused Online Sales & Customer Support Agent to handle customer interactions and help grow our online sales.

Key Responsibilities

• Respond to incoming queries via CRM.
• Guide customers with product recommendations and care tips.
• Convert potential leads into confirmed orders.
• Handle post-sale queries like delivery issues or plant care support.
• Maintain records of conversations and update daily sales/feedback reports.

Required Skills

• Excellent written and spoken English (Hindi is a plus).
• Friendly, patient, and customer-oriented attitude.
• Good typing speed and ability to handle multiple chats.
• Basic knowledge of plants or willingness to learn orchid care.
• Comfortable using tools like Google Sheets.

What We Offer

• Fixed salary + sales incentives.
• Accommodation Provided
• Training on orchid products and customer handling.
• Opportunity to grow with a premium brand in the gardening industry.

Job Types: Full-time, Permanent

Pay: ₹12,000.00 - ₹22,000.00 per month

Work Location: In person