Suluz Orchids is one of India’s leading premium orchid nurseries, known for delivering exotic, handpicked orchid plants with exceptional customer care. We are expanding our team to include a friendly, reliable, and sales-focused Online Sales & Customer Support Agent to handle customer interactions and help grow our online sales. Key Responsibilities Respond to incoming queries via CRM. Guide customers with product recommendations and care tips. Convert potential leads into confirmed orders. Handle post-sale queries like delivery issues or plant care support. Maintain records of conversations and update daily sales/feedback reports. Required Skills Excellent written and spoken English (Hindi is a plus). Friendly, patient, and customer-oriented attitude. Good typing speed and ability to handle multiple chats. Basic knowledge of plants or willingness to learn orchid care. Comfortable using tools like Google Sheets. What We Offer Fixed salary + sales incentives. Accommodation Provided Training on orchid products and customer handling. Opportunity to grow with a premium brand in the gardening industry. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹22,000.00 per month Work Location: In person
Suluz Orchids is one of India’s leading premium orchid nurseries, known for delivering exotic, handpicked orchid plants with exceptional customer care. We are expanding our team to include a friendly, reliable, and sales-focused Online Sales & Customer Support Agent to handle customer interactions and help grow our online sales. Key Responsibilities Respond to incoming queries via CRM. Guide customers with product recommendations and care tips. Convert potential leads into confirmed orders. Handle post-sale queries like delivery issues or plant care support. Maintain records of conversations and update daily sales/feedback reports. Required Skills Excellent written and spoken English (Hindi is a plus). Friendly, patient, and customer-oriented attitude. Good typing speed and ability to handle multiple chats. Basic knowledge of plants or willingness to learn orchid care. Comfortable using tools like Google Sheets. What We Offer Fixed salary + sales incentives. Accommodation Provided Training on orchid products and customer handling. Opportunity to grow with a premium brand in the gardening industry. Job Types: Full-time, Permanent Pay: ₹12,000.00 - ₹22,000.00 per month Work Location: In person
Role Overview: Join Suluz Orchids, one of India's top premium orchid nurseries, as an Online Sales & Customer Support Agent. Your role will involve interacting with customers, providing product recommendations, and assisting in increasing online sales. Your friendly and reliable nature will contribute to our exceptional customer care. Key Responsibilities: - Respond promptly to customer queries through CRM. - Assist customers with product recommendations and care instructions. - Convert potential leads into confirmed orders. - Manage post-sale issues such as delivery problems and plant care support. - Keep track of conversations and update daily sales/feedback reports. Qualification Required: - Excellent command over written and spoken English (proficiency in Hindi is an added advantage). - Possess a customer-oriented and patient demeanor. - Strong typing skills and ability to handle multiple chats simultaneously. - Basic knowledge of plants or a willingness to learn about orchid care. - Proficiency in using tools like Google Sheets. What We Offer: - Fixed salary along with sales incentives. - Accommodation provided. - Training on orchid products and customer interaction techniques. - Opportunity for professional growth with a renowned brand in the gardening industry.,