Officer training -Transaction Monitoring (Fraud Detection & Authorizat

Role & responsibilities To provide technical training to front-end analyst of transaction monitoring team. Conduct training and development program to ensure that employees have a consistent experience and background knowledge. The consistency is particularly relevant for the Banks basic policies and procedures. All employees need to be aware of the expectations and procedures within the bank. To ensure Increased productivity and adherence to quality standards. Development of training content across portfolios such as Credit card, Debit Card, Prepaid card, Direct banking channels, Digital payment channels etc. Exhaustive training schedule to ensure employees are sufficiently equipped to be on the floor. Assessment at each stage to ascertain the understanding level of each employee. Feedback session to let the employee know where they stand. To ensure various training modules covering all portfolios such as Card present, Card not present, Direct banking channels, Digital banking channels. System training covering both core monitoring systems such as PRM, Eguard, VRM, EMS, RSA, EFRM and other systems such as V+, To ensure various training modules covering all portfolios such as Card present, Card not present, Direct banking channels, Digital banking channels. System training covering both core monitoring systems such as PRM, Eguard, VRM, EMS, RSA, EFRM and other systems such as V+, CBCI, CRM, CMS, Flexcube, Multicurrency etc. Regular updation of training material to meet the changing requirements. Assessment at each stage to ascertain the understanding level of each employee. Feedback session to let the employee know where they stand.