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Officer Technology Channel Support - SIP Academy India

Officer Technology Channel Support - SIP Academy India

SIP Academy

2 - 3 years

4 - 5 Lacs

Chennai

Posted:18 hours ago| Platform:

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Skills Required

Training Excel Manager Technology Customer service SIP

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Job Type

Full Time

Job Description

Officer Technology Channel Support - SIP Academy India Officer Technology Channel Support Job location: T Nagar, Chennai Job description 1. To give voice, chat and email Anydesk support to all franchisees 2. Provide training of the software application to franchisees and internal teams 3. Maintain support tracker of all the support handled on daily basis 4. Take regular feedback from franchisees on support and application 5. Escalate bugs and technical issues to the software vendor and get it fixed 6. Prepare SOP manuals for the usage of application 7. 1000 plus franchisees to be supported average support per day will be 30 to 40 (highest) Eligibility Skills required: Basic excel Handled customer service calls /desk, training skills Good communication Tamil, Hindi and English Occasionally Traveling Pan India 3 to 4 times per year Experience: 2 to 3 years

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