Officer, Operations Team Leader – Branch Operations

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

What would you like the power to do At Bank of America, we ask this question every day of all those we serve. It is at the core of how we live our values, deliver our purpose, and achieve responsible growth.

This is an opportunity to join a fast-paced team with a huge focus on world class client experience. You can look forward to service, advice, and support and manage portfolio of Global Treasury Services MNC, FI and Middle Market clients by providing professional, courteous, and high-quality service in all aspects of cash management and account opening product and services. We make a continuous effort to improve the client experience by leveraging our people and new technologies to deliver the power to make business easier. We're also delivering an industry-leading employee experience by investing in operational excellence driven tech that simplifies your workflows, offering exceptional learning experiences.

Responsibilities:

• Control of Dormant & Ban Control accounts as per established regional and local procedures. Including AML/KYC controls on activation or related maintenance as received from clients.
• Perform AOC / Account release activity for Dormant/ Ban-control transactions, ensure all the validations are done as per the DTP before releasing the AOC
• Monthly review of Dormant list and physical verification of files held with PMCG
• Preparation and circulation of Bank Reconciliation statements daily.
• Opening, maintenance and closure of Internal account (Client related, External & Internal, PAP, Nostro partner bank, GL, Suspense etc.)
• Review of accounts held in Deferred / Suppress Dormant status as per the guidance
• Review Suspense, Holdover, TX, Oracle Breaks etc. to ensure that no item is outstanding as per established process. Monitoring reconciliation of Nostro accounts.
• Review of Desktop procedures and ensure that the same are updated
• Revert on the regulatory notices received from regulatory bodies like SEBI, Income Tax offices, Financial Investigation Unit, etc.
• Perform Day 2 Quality checks for new Accounts Opened/maintenance done
• Perform maintenance activities related to set up of new accounts in INDOCS
• Prepare regulatory reports submitted by the Bank and ensure adequate controls are built in the process for accurate and timely reporting
• Maintaining RTGS holidays for India on the system
• Responsible for maintaining efficient relationship with stakeholders
• Preparation of Internal and Customer related MIS as per the requirement

Skills:

• Post-Graduate / MBA / Chartered Accountants with 3 to 5 years of experience preferred
• Excellent Customer Service and Inter-personal skills
• Ability to manage a team
• Should be solution oriented and look for opportunities to automate. Experience in automated projects will be an added advantage.
• Good computing, accounting skills and analytical skills.
• Good written and verbal communication skills
• Ability to manage multiple tasks with accuracy
• Quality conscious and having flair for constant process improvement.
• Ability to manage volumes with accuracy.
• Knowledge about banking operations preferable