Job
Description
Role Overview: You will be joining the team at Citi as an Officer - Operations Support Analyst 2 based in Chennai, India. Your role will involve tracking, managing, and working on various workstreams within the required Service Levels. You will also be responsible for completing Balance Sheet & P&L reviews, acting as an escalation contact between analysts and the business, overseeing functions to ensure timely completion of activities, assisting with process reviews, processing journal entries, and more. Key Responsibilities: - Track, manage, and work on workstreams within the required Service Levels - Complete a comprehensive Balance Sheet & P&L review, verifying and identifying balances, and troubleshooting inconsistencies - Act as an escalation contact between analysts and the business - Assist with process reviews related to policy changes - Process journal entries following the documented process - Sanction Screening and disposition of alerts - Manage different work queues and assist with the production of department MIS and reporting - Deliver a high level of customer service to internal and external customers - Support the business with KPMG audit by providing supporting documentation as requested - Coordinate ledger transactions with Ops teams - Ensure day-to-day operations are performed, and SLAs are met for all businesses - Timely escalation on incomplete/delayed processing Qualifications Required: - Bachelor's degree with a minimum of 5-7 years of banking experience preferred - Hands-on experience with funds transfer systems like Flexcube, CitiDirect - Flexible to work in UK/US time zones and holidays - Excellent communication skills, both verbal and written - Proficiency in Microsoft skills including Excel, Word, and Outlook - Knowledge of risk & controls to resolve first-level escalated inquiries - Computer literate with the ability to quickly grasp in-house systems - Demonstrates collaborative competency Additional Company Details: Not available in the provided Job Description. Role Overview: You will be joining the team at Citi as an Officer - Operations Support Analyst 2 based in Chennai, India. Your role will involve tracking, managing, and working on various workstreams within the required Service Levels. You will also be responsible for completing Balance Sheet & P&L reviews, acting as an escalation contact between analysts and the business, overseeing functions to ensure timely completion of activities, assisting with process reviews, processing journal entries, and more. Key Responsibilities: - Track, manage, and work on workstreams within the required Service Levels - Complete a comprehensive Balance Sheet & P&L review, verifying and identifying balances, and troubleshooting inconsistencies - Act as an escalation contact between analysts and the business - Assist with process reviews related to policy changes - Process journal entries following the documented process - Sanction Screening and disposition of alerts - Manage different work queues and assist with the production of department MIS and reporting - Deliver a high level of customer service to internal and external customers - Support the business with KPMG audit by providing supporting documentation as requested - Coordinate ledger transactions with Ops teams - Ensure day-to-day operations are performed, and SLAs are met for all businesses - Timely escalation on incomplete/delayed processing Qualifications Required: - Bachelor's degree with a minimum of 5-7 years of banking experience preferred - Hands-on experience with funds transfer systems like Flexcube, CitiDirect - Flexible to work in UK/US time zones and holidays - Excellent communication skills, both verbal and written - Proficiency in Microsoft skills including Excel, Word, and Outlook - Knowledge of risk & controls to resolve first-level escalated inquiries - Computer literate with the ability to quickly grasp in-house systems - Demonstrates collaborative competency Additional Company Details: Not available in the provided Job Description.
