Officer - Operations Support Analyst 2

As an Officer - Operations Support Analyst 2 (Internal Job Title: Ops Support Analyst - C10) based in Chennai, India, you will be responsible for various key tasks and responsibilities: - Track, manage, and work on workstreams within the required Service Levels. - Complete a Balance Sheet & P&L review. - Act as an escalation contact between analysts and the business. - Provide oversight of the function to ensure all activities are completed within the timeframe. - Assist with process reviews related to policy changes. - Process journal entries following the documented process. - Handle Sanction Screening and disposition of alerts. - Manage different work queues and assist with the production of department MIS and reporting. - Deliver a high level of customer service to internal customers. - Take personal responsibility for your performance and identify enhancements to processes that realize tangible benefits. - Complete a comprehensive Balance Sheet & P&L review, verifying and identifying balances and troubleshooting inconsistencies. - Produce Journal entries for Month-end accruals, legal and PPI reserves, and corrective ledgers. - Support the business with KPMG audit by providing supporting documentation as requested. - Coordinate ledger transactions with Ops teams. - Should have good knowledge in Cross border transfers and US Compliance and Sanction procedures. - Follow through tasks and take ownership to ensure they are completed to the required standards. - Adhere to policies and standard frameworks decided by the company to meet client needs. - Ensure day-to-day operations are performed, and SLAs are met as per agreed for all businesses. - Timely and accurate processing with timely escalation on incomplete/delayed processing. Qualifications required for this role include: - Bachelor's degree with a minimum of 5-7 years of banking experience preferred. - Hands-on experience with funds transfer systems like Flexcube and CitiDirect. - Flexibility to work in the UK/US time zone and holidays. - Excellent communication skills, both verbal and written. - Proficiency in Microsoft skills including Excel, Word, and Outlook. - Knowledge of risk & controls to resolve first-level escalated inquiries. - Computer literate with the ability to grasp several in-house systems quickly. - Demonstrates collaborative competency.,