Officer - Operations Support Analyst 2

As an Officer - Operations Support Analyst 2 (Internal Job Title: Ops Support Analyst - C10) based in Chennai, India, you will be responsible for the following key tasks: - Track, manage and work workstreams within the required Service Levels - Complete a Balance Sheet & P&L review - Serve as an escalation contact between analysts and the business - Provide oversight of the function to ensure all activities are completed within the timeframe - Assist with process reviews relating to policy changes - Process journal entries following the documented process - Handle Sanction Screening and disposition of alerts - Manage different work queues and assist with the production of department MIS and reporting - Deliver a high level of customer service to internal customers - Complete a comprehensive Balance Sheet & P&L review, verifying and identifying balances and troubleshooting inconsistencies - Produce Journal entries for Month-end accruals, legal and PPI reserves, and corrective ledgers - Support the business with KPMG audit by identifying and providing supporting documentation to KPMG as requested - Coordinate ledger transactions with Ops teams - Have good knowledge of Cross-border transfers, US Compliance, and Sanction procedures - Take personal responsibility for your performance, identifying enhancements to processes that realize tangible benefits - Follow through tasks and take ownership to ensure they are completed to the required standards - Adhere to policies and standard framework decided by the company to meet client needs - Meet all Control and Compliance requirements and update procedures as required - Ensure day-to-day operations are performed, and SLAs are met as agreed for all businesses - Ensure timely and accurate processing - Escalate incomplete/delayed processing in a timely manner Qualifications Required: - Bachelor's degree with a minimum of 5-7 years of banking experience is preferred - Hands-on experience with funds transfer systems like Flexcube, CitiDirect - Flexible to work in UK/US time zones and holidays - Excellent communication skills, both verbal and written - Good Microsoft skills including Excel, Word, and Outlook - Knowledge of risk & controls to resolve first-level escalated inquiries - Computer literate with the ability to grasp several in-house systems quickly - Demonstrates collaborative competency Please note the details regarding the job family group, job family, time type, and most relevant skills are omitted as per the instructions provided.,