Officer - Cards Operations

The Ops Support Assistant 4 position is an entry-level role that involves providing operations support services such as record/documentation maintenance, account maintenance, and coordinating with the Operations - Core Team. Acting as a liaison between various stakeholders, including operations staff, relationship managers, project managers, custodians, and clients, the primary objective is to offer day-to-day operations support in alignment with Citi's operational infrastructure and processes. Responsibilities include guiding staff on processes and operating procedures, coordinating team efforts to ensure workflow efficiency, evaluating resource allocation, interacting with internal and external parties to resolve issues, monitoring work progress to meet standards, making decisions within established procedures, supporting a variety of products and services, and assessing risks to safeguard Citigroup and its assets. Qualifications for this role include 0-2.6 years of relevant experience, familiarity with Learning Management Systems and Human Resource Systems, flexibility for rotational night shifts, proficient computer skills, ability to adapt to new technology, and clear written and verbal communication skills. The ideal candidate should have completed 15 to 16 years of regular graduation education. This is a full-time position falling under the Operations Support job family within the Operations - Core group at Citi. Citi is an equal opportunity and affirmative action employer, encouraging all qualified applicants to explore career opportunities. For individuals with disabilities requiring accommodations, please review the Accessibility at Citi information.,