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Officer

ACG Worldwide

0 years

0 Lacs

Dahej, Gujarat

Posted:5 days ago| Platform: SimplyHired logo

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Job Description

Date: Aug 6, 2025

Location: Dahej, ACG Cellulose, India

Company: ACG

Group Company

ACG Corporate

Primary Responsibilities

Prepare and Carry out Tests
Ensure Proper Documentation
Develop and Establish Testing Procedures
Maintain Proper Records
Maintain Work Space
Develop and sustain Quality culture across the plant
Establish review mechanism to constantly upgrade and standardize the process.

Functional Core

Review of customer quality complaints (includes complaint investigation, root cause analysis and identifying the CAPA).
Ensure closure of complaint in defined timelines with implementation of CAPA.
Ensure sustainability of QMS (Deviations, Change control, OOS and Incident reporting) with QRM
Ensure timely batch release
Ensure availability of customer specific certifications for the plant
Handle customer audit independently at the plant and provide support for the team in facing the audit.

Key Result Areas

Reduction of customer complaints
Improve Complaint resolution score in survey.
Reduction of internal failures (Joint responsibility with the Plant Head)
Ensure test results reproducibility
Timely completion of facility licenses and certifications.
Timely and effective CAPA replication for customer/internal Audits /APQR

Key Interfaces

Internal Interfaces

External Interfaces

Operations
Technical Services
Q&RA / QA

Customers
External agencies/vendors
FDA

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