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5.0 - 10.0 years
7 - 17 Lacs
jaipur
Work from Office
Work Experience 5-20 Years of Experience in Production Printers, Photocopiers, Office Machines, Multifunctional Printers etc. Role/Job Responsibilities: 1. To ensure timely Installation, repairing, preventive maintenance of Printer, Laser Printer, MFDs as per the specific / defined need of the customer and order. 2. To control and monitor the consumption of spares parts, consumables like drum, toner to achieve the gross margin target on monthly basis 3. Achieve and maintain response time, down time, minimum first-time fix, same day fix, quality calls, Productivity, gross margin, customer satisfaction, billing revenue, contract penetration etc. 4. Capable to handle the team of service engineers if required. 5. Generate revenue through AMC contracts 6. Colour printing knowledge preferable. 7. Troubleshooting/maintenance of colour printer would be added advantage. 8. Configuration of colour printer to local area network. Troubleshooting LAN and basic IT problem related for colour printer. (IT skills/CNE/networking skills preferred) 9. Outrageous capabilities to give demo for B/W & colour printers. 10. Take the feedback from the client & take advice from seniors for better output to keep the high reputation of the company & better customer satisfaction. 11. Technically satisfy the client and co-operate with the seniors for continuous improvement. 12. Planning & implementation of service standard as per the requirement of field and company. 13. Maintaining strong relationship with customers, & ensuring high customer satisfaction. 14. Teamwork skills, proven ability to influence cross functional team. Working days: Monday to Saturday. Interested Candidates please share your profile on the below details: Total Experience: Relevant Experience: Experience in Photo Copier/Production Printer Servicing: No.Team memebers Handdled: Current Location: Current CTC: Expected CTC: Notice Period: Reason for Change: Looking forward for your response.
Posted 1 week ago
5.0 - 10.0 years
7 - 17 Lacs
bengaluru
Work from Office
Work Experience 5-20 Years of Experience in Production Printers, Photocopiers, Office Machines, Multifunctional Printers etc. Role/Job Responsibilities: 1. To ensure timely Installation, repairing, preventive maintenance of Printer, Laser Printer, MFDs as per the specific / defined need of the customer and order. 2. To control and monitor the consumption of spares parts, consumables like drum, toner to achieve the gross margin target on monthly basis 3. Achieve and maintain response time, down time, minimum first-time fix, same day fix, quality calls, Productivity, gross margin, customer satisfaction, billing revenue, contract penetration etc. 4. Capable to handle the team of service engineers if required. 5. Generate revenue through AMC contracts 6. Colour printing knowledge preferable. 7. Troubleshooting/maintenance of colour printer would be added advantage. 8. Configuration of colour printer to local area network. Troubleshooting LAN and basic IT problem related for colour printer. (IT skills/CNE/networking skills preferred) 9. Outrageous capabilities to give demo for B/W & colour printers. 10. Take the feedback from the client & take advice from seniors for better output to keep the high reputation of the company & better customer satisfaction. 11. Technically satisfy the client and co-operate with the seniors for continuous improvement. 12. Planning & implementation of service standard as per the requirement of field and company. 13. Maintaining strong relationship with customers, & ensuring high customer satisfaction. 14. Teamwork skills, proven ability to influence cross functional team. Working days: Monday to Saturday. Interested Candidates please share your profile on the below details: Total Experience: Relevant Experience: Experience in Photo Copier/Production Printer Servicing: No.Team memebers Handdled: Current Location: Current CTC: Expected CTC: Notice Period: Reason for Change: Looking forward for your response.
Posted 1 week ago
5.0 - 10.0 years
7 - 17 Lacs
chennai
Work from Office
Work Experience 5-20 Years of Experience in Production Printers, Photocopiers, Office Machines, Multifunctional Printers etc. Role/Job Responsibilities: 1. To ensure timely Installation, repairing, preventive maintenance of Printer, Laser Printer, MFDs as per the specific / defined need of the customer and order. 2. To control and monitor the consumption of spares parts, consumables like drum, toner to achieve the gross margin target on monthly basis 3. Achieve and maintain response time, down time, minimum first-time fix, same day fix, quality calls, Productivity, gross margin, customer satisfaction, billing revenue, contract penetration etc. 4. Capable to handle the team of service engineers if required. 5. Generate revenue through AMC contracts 6. Colour printing knowledge preferable. 7. Troubleshooting/maintenance of colour printer would be added advantage. 8. Configuration of colour printer to local area network. Troubleshooting LAN and basic IT problem related for colour printer. (IT skills/CNE/networking skills preferred) 9. Outrageous capabilities to give demo for B/W & colour printers. 10. Take the feedback from the client & take advice from seniors for better output to keep the high reputation of the company & better customer satisfaction. 11. Technically satisfy the client and co-operate with the seniors for continuous improvement. 12. Planning & implementation of service standard as per the requirement of field and company. 13. Maintaining strong relationship with customers, & ensuring high customer satisfaction. 14. Teamwork skills, proven ability to influence cross functional team. Working days: Monday to Saturday. Interested Candidates please share your profile on the below details: Total Experience: Relevant Experience: Experience in Photo Copier/Production Printer Servicing: No.Team memebers Handdled: Current Location: Current CTC: Expected CTC: Notice Period: Reason for Change: Looking forward for your response.
Posted 1 week ago
5.0 - 10.0 years
7 - 17 Lacs
mumbai
Work from Office
Work Experience 5-20 Years of Experience in Production Printers, Photocopiers, Office Machines, Multifunctional Printers etc. Role/Job Responsibilities: 1. To ensure timely Installation, repairing, preventive maintenance of Printer, Laser Printer, MFDs as per the specific / defined need of the customer and order. 2. To control and monitor the consumption of spares parts, consumables like drum, toner to achieve the gross margin target on monthly basis 3. Achieve and maintain response time, down time, minimum first-time fix, same day fix, quality calls, Productivity, gross margin, customer satisfaction, billing revenue, contract penetration etc. 4. Capable to handle the team of service engineers if required. 5. Generate revenue through AMC contracts 6. Colour printing knowledge preferable. 7. Troubleshooting/maintenance of colour printer would be added advantage. 8. Configuration of colour printer to local area network. Troubleshooting LAN and basic IT problem related for colour printer. (IT skills/CNE/networking skills preferred) 9. Outrageous capabilities to give demo for B/W & colour printers. 10. Take the feedback from the client & take advice from seniors for better output to keep the high reputation of the company & better customer satisfaction. 11. Technically satisfy the client and co-operate with the seniors for continuous improvement. 12. Planning & implementation of service standard as per the requirement of field and company. 13. Maintaining strong relationship with customers, & ensuring high customer satisfaction. 14. Teamwork skills, proven ability to influence cross functional team. Working days: Monday to Saturday. Interested Candidates please share your profile on the below details: Total Experience: Relevant Experience: Experience in Photo Copier/Production Printer Servicing: No.Team memebers Handdled: Current Location: Current CTC: Expected CTC: Notice Period: Reason for Change: Looking forward for your response.
Posted 1 week ago
0.0 - 4.0 years
0 - 0 Lacs
maharashtra
On-site
You will be responsible for acting as a liaison between customers and the company, assisting with complaints, orders, errors, account questions, billing, cancellations, and other queries. You will resolve customer complaints via Ticket System Software, phone, and email, reach out to customers to verify account information, greet customers warmly, and assist with placement of orders, refunds, or exchanges. Additionally, you will advise on company information, handle product recalls, inform customers of deals and promotions, and compile reports on overall customer satisfaction. You will also be responsible for handling changes in policies or renewals. You should possess a Bachelor's degree/Diploma or equivalent experience, along with a polite nature, obedience, respectfulness, honesty, trustworthiness, cultural awareness, and flexibility. Strong written and oral communication skills, good command over Hindi and English, sharp knowledge of basic computers, internet services, social networking websites, familiarity with Ticket Support System, and knowledge of general office machines and telephone systems are required. You should also be willing to work cooperatively with others, exercise a high degree of discretion with confidential information, and be available to work on weekends. Any additional skills will be considered with preference. The position is on a contract basis for a minimum duration of 1 year with immediate joining. The salary range is between 1.4 to 3.0 Lakh per annum. Incentives and benefits include accidental insurance of 2 Lac Rupees, life insurance of 3 Lac Rupees, travel allowance as per job profile, up to 6 weeks of training with an ISO 9001:2015 certified experience certificate, personal visiting card, identity card, mobile handset with corporate number, company email ID, SEHYOG ID card, company profile, and other supportive print documents as needed. You will also have access to mail post service, internet facility in office campus and remote, fixed working hours, various leave options, telephone service for business calls, holidays per ITSILVER calendar, vocational trip/tour once in a trimester, performance-based bonus, refreshments during working hours, accommodation and transportation in the field, and participation in ITSILVER activities.,
Posted 2 weeks ago
5.0 - 10.0 years
7 - 17 Lacs
Mumbai
Work from Office
Work Experience 5-20 Years of Experience in Production Printers, Photocopiers, Office Machines, Multifunctional Printers etc. Role/Job Responsibilities: 1. To ensure timely Installation, repairing, preventive maintenance of Printer, Laser Printer, MFDs as per the specific / defined need of the customer and order. 2. To control and monitor the consumption of spares parts, consumables like drum, toner to achieve the gross margin target on monthly basis 3. Achieve and maintain response time, down time, minimum first-time fix, same day fix, quality calls, Productivity, gross margin, customer satisfaction, billing revenue, contract penetration etc. 4. Capable to handle the team of service engineers if required. 5. Generate revenue through AMC contracts 6. Colour printing knowledge preferable. 7. Troubleshooting/maintenance of colour printer would be added advantage. 8. Configuration of colour printer to local area network. Troubleshooting LAN and basic IT problem related for colour printer. (IT skills/CNE/networking skills preferred) 9. Outrageous capabilities to give demo for B/W & colour printers. 10. Take the feedback from the client & take advice from seniors for better output to keep the high reputation of the company & better customer satisfaction. 11. Technically satisfy the client and co-operate with the seniors for continuous improvement. 12. Planning & implementation of service standard as per the requirement of field and company. 13. Maintaining strong relationship with customers, & ensuring high customer satisfaction. 14. Teamwork skills, proven ability to influence cross functional team. Working days: Monday to Saturday. Interested Candidates please share your profile on the below details: Total Experience: Relevant Experience: Experience in Photo Copier/Production Printer Servicing: No.Team memebers Handdled: Current Location: Current CTC: Expected CTC: Notice Period: Reason for Change: Looking forward for your response.
Posted 1 month ago
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