Office & Customer Care Coordinator

As a Customer Relations & Follow-Up Coordinator, your primary responsibility will be to handle client queries coming through various channels such as India Mart, phone calls, and emails. You will be expected to promptly address and resolve customer grievances to ensure their satisfaction. Additionally, keeping clients informed about the status of their orders, including sampling and dispatch updates, will be a crucial part of your role. To excel in this position, you must possess excellent communication skills in both English and at least one regional language. Demonstrating patience and empathy in resolving customer complaints is essential to maintain positive relationships with clients. Proficiency in basic Excel or Google Sheets will be necessary for effectively tracking and managing customer inquiries and feedback. This is a full-time job opportunity that offers a flexible schedule to accommodate your work-life balance. The ability to work in person at the designated location is required for this role. Fluency in Hindi is a must, while proficiency in English is preferred. If you are interested in this position, please reach out to the employer at +91 9814821588 to discuss the opportunity further.,