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Office Administrator/Receptionist

0 years

1 - 2 Lacs

Posted:1 day ago| Platform: GlassDoor logo

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Work Mode

On-site

Job Type

Full Time

Job Description

About Us

Shaa Export is a growing fashion export and wholesale brand specializing in kidswear across Kerala. We supply high-quality readymade garments to retailers, resellers, and fashion boutiques statewide.

Job Summary

We're looking for a smart and organized female candidate who can manage office tasks while confidently communicating with customers over phone and WhatsApp. This is a dual role requiring both admin and telecalling responsibilities.

Key Responsibilities

  • Make and receive customer calls (follow-up, order confirmation, inquiries)
  • Maintain customer database, leads sheet, and daily call records
  • Share catalogs, offers, and flyers with resellers on WhatsApp
  • Support day-to-day office management, filing, and coordination
  • Assist sales team in dispatch tracking and invoice updates
  • Follow up on payments and pending orders politely

Required Skills & Qualifications

  • Minimum 12th pass or graduate (any stream)
  • Fluent in Malayalam (speaking) + basic English for texting
  • Confident on phone; good voice communication
  • Familiar with WhatsApp Business, Google Sheets, basic Excel
  • Previous experience in telecalling/admin preferred

What We Offer

  • Fixed salary + incentive for confirmed leads/orders
  • Supportive work environment with training
  • Opportunity to grow into sales or customer support roles

Job Type: Full-time

Pay: ₹9,516.64 - ₹20,536.68 per month

Schedule:

  • Day shift

Supplemental Pay:

  • Commission pay

Work Location: In person

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