OCC-Operations control

Job Description

Executive

Operations Control Centre

HOD

To ensure seamless Service Delivery and Customer Satisfaction

· Managing doctor appointments

· Handling customer complaints and follow-ups

· Handling calls – both inbound and outbound

· Having knowledge of emergency codes to manage emergencies

· Tracking and making recommendations for enhancing customer experience in the hospital

· Helping in general hospital operations

· Any other ad hoc duties related to hospital operations assigned by supervisor

Graduate in any discipline

2+ years of experience in healthcare \ service industry \ BPO

· Good communication skills – both verbal and written

· Great interpersonal skills and team work ability

· Good analytical skills and quick thinking

· Dedication and passion to meet and exceed customer expectations – both internal and external

· Positive, pro-active, motivated with “can-do” attitude

Job Types: Full-time, Permanent

Pay: From ₹17,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Rotational shift

Work Location: In person