Job Discreption: It is a UK based credit card process where in we are hiring for two roles one is Customer Support Representative, and the other is Collections (Soft). We are looking for people with excellent Communication skills who are comfortable with rotational and night shifts and can join us immediately. Qualification required: Any Graduate/ Undergraduate (12th Pass) Salary offered Freshers – CTC of 3.5 LPA Experienced (min 6 months)- CTC up to 4.5 LPA Please Contact - 9742411550 Job Types: Full-time, Permanent Pay: Up to ₹350,000.00 per year Benefits: Health insurance Provident Fund Schedule: Night shift Rotational shift UK shift US shift Weekend availability Supplemental Pay: Performance bonus Shift allowance Work Location: In person
Live Underwriter and Sr Live Underwriter ONLY Must have experience in US RESIDENTIAL MORTGAGE Experience : 3+ years Job Location: Mumbai/Chennai/ Bangalore/ Hyderabad Key skills: Underwriting, US mortgage Candidate should have total 3+ years of US mortgage underwriting experience Well versed with FNMA. FHLMC, knowledge of GNMA and investor guidelines is an additional benefit. Should have good analytical and problem-solving skills. Should have decision-making skill when applying in business judgment. Evaluate complete loan documents and should provide approval or denial decision . Complete review of credit report to verify trade lines, derogatory accounts, public records and credit reconciliation. Thorough income calculation – Salaried income, business income, retired other income and rental income. Complete review of Collateral and property valuation. Assets verification include borrower’s bank account statement, retirement accounts, mutual funds and other investments. Credit analysis based on borrower’s Income, Asset, Liability and Collateral (4C of Underwriting) to determine the credit worthiness of a customer. Validating and processing the Loan documents on behalf a Mortgage lender organization. Evaluating evidence of borrower’s willingness and ability to repay the obligation. Good communication, Presentation skills, Self-motivated and hard working Job Types: Full-time, Permanent Pay: Up to ₹1,000,000.00 per year Benefits: Health insurance Provident Fund Schedule: Night shift Rotational shift UK shift US shift Weekend availability Work Location: In person
Job Description : Required Skills: Excellent verbal and written communication skills Strong logical reasoning and analytical abilities Ability to handle customer queries via calls or chats Willingness to work in rotational night shifts (US shift) Benefits: Free pick-up and drop transport facility Medical Insurance Life Insurance World-class facilities including Cafeteria, Gym, Sports Arena, Amphitheater, and Themed Break-Out Zones Eligibility Criteria: Education: PUC/12th Pass , Undergraduates , Graduates (BCom, BBA, BSc, BCA, BE, BTech, BA), and Postgraduates (MBA, MCom) Freshers and experienced candidates are welcome Age Limit: 18 to 30 years LOC : Marathahalli, Bangalore. Contact : 9742411550. Job Types: Full-time, Permanent Pay: ₹280,000.00 - ₹400,000.00 per year Benefits: Health insurance Provident Fund Schedule: Night shift Rotational shift US shift Weekend availability Supplemental Pay: Performance bonus Work Location: In person
Skills Required : Good/Decent English communication skills (Written & Verbal) Typing speed required : 35-40 WPM / 95% - 98% accuracy Ability to ask questions and gather information professionally. Should be able prob to collect accurate information when required. Should have the eye for detail, due diligence & accuracy. Comfortable working in a fast-paced and dynamic environment. Clear thought process, sincere approach & open to learning new skills, technologies, and processes. Basic computer proficiency & decent typing speed with accuracy. LOC : ITPL, Bangalore To apply : Contact : 97424 - 11550. Job Types: Full-time, Permanent Pay: Up to ₹500,000.00 per year Benefits: Health insurance Provident Fund Schedule: Night shift Rotational shift Weekend availability Supplemental Pay: Performance bonus Work Location: In person
Greeting!!! Oak Leaf Hr LLP, We are hiring for HR Recruiters!! Job role: HR recruiter Salary: as per market standards Timing: 9.30 am to 7 pm Location: Kammanahalli (HRBR Layout) Interested Candidates in hiring and are eager to learn more about recruitment can apply. Role & responsibilities Understanding Hiring Needs and Planning: Identify staffing requirements: Work with hiring managers to understand the needs of open positions, including required skills, experience, and cultural fit. Develop recruitment plans: Create a strategy for attracting and hiring candidates, including sourcing methods, advertising channels, and interview processes. 2. Sourcing and Attracting Candidates: Source candidates: Utilize various channels to find potential candidates, including online job boards, social media, professional networks, and internal referrals. Advertise open positions: Post job openings on relevant platforms and ensure they are visible to potential candidates. 3. Screening and Evaluating Candidates: Review resumes and applications: Screen applications to identify qualified candidates who meet the requirements of the job. Conduct initial phone screens: Conduct initial interviews to assess candidates' qualifications and suitability for the role. Schedule and coordinate interviews: Arrange interviews with hiring managers and other relevant stakeholders. Evaluate candidates: Assess candidates' skills, experience, and cultural fit through interviews and other assessments. 5. Other Responsibilities: Maintain HR databases: Keep track of candidate information and recruitment data in HR systems. Stay updated on hiring trends: Stay informed about industry best practices and emerging technologies in recruitment. Analyze recruitment metrics: Track key metrics to measure the effectiveness of recruitment efforts. Communicate effectively: Maintain clear and consistent communication with candidates, hiring managers, and other stakeholders. Build relationships: Develop strong relationships with candidates and hiring managers to ensure a positive hiring experience. Preferred candidate profile Candidates with internship experience are preferred For further queries, feel free to contact or share your CV on whatsapp with Irfan, 97424-11550. . Education - UG: Any Graduate Job Type: Full-time Pay: Up to ₹200,000.00 per year Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person
The job requires experience in US RESIDENTIAL MORTGAGE with a minimum of 3+ years. The job locations available are Mumbai, Chennai, Bangalore, and Hyderabad. Key skills needed include Underwriting and US mortgage expertise. The ideal candidate should possess at least 3+ years of US mortgage underwriting experience and be well-versed with FNMA, FHLMC, with knowledge of GNMA and investor guidelines being an added advantage. Strong analytical and problem-solving skills are essential for this role. The candidate should also demonstrate decision-making abilities when applying business judgment. Responsibilities include evaluating complete loan documents and providing approval or denial decisions, thorough review of credit reports, income calculations, collateral and property valuation, and assets verification. Credit analysis based on the 4Cs of Underwriting (Income, Asset, Liability, and Collateral) to determine the creditworthiness of customers is a crucial aspect of the role. The candidate will be responsible for validating and processing loan documents on behalf of a Mortgage lender organization. Excellent communication, presentation skills, self-motivation, and hard work ethic are desired qualities. The job is full-time and permanent, offering benefits like health insurance and provident fund. The work schedule may include night shifts, rotational shifts, UK shifts, US shifts, and weekend availability. The work location is in person.,
Hiring for Leading BPO, Call center. Required Customer Care executives. Edu 10th, 12th, Graduates freshers & experience can apply Excellent Communication UK & US shifts Work from Office Imm joiners One way cab. Call or Whatsapp - 9886800088 Job Types: Full-time, Permanent Pay: Up to ₹400,000.00 per year Benefits: Health insurance Education: Secondary(10th Pass) (Required) Experience: Technical support: 1 year (Preferred) total work: 1 year (Preferred) Customer service: 1 year (Required) Language: English (Required) Tamil (Preferred) Work Location: In person Speak with the employer +91 9886800088
Hiring Collection, Retention & Sales Advisors for a Corporate 12th pass and above Minimum 1 yr experience in International sales or collection Excellent communication US Shifts Voice Process Work from Office Banking Process Incentives upto 1.5LPA -based on performance Cont - 9886800088 Loc - Bangalore. Free Pickup and Drop Job Types: Full-time, Permanent Pay: Up to ₹500,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person Speak with the employer +91 9886800088
Skills Required : Excellent English communication skills (Written & Verbal) Typing speed required : 35-40 WPM / 95% - 98% accuracy Ability to ask questions and gather information professionally. Should be able prob to collect accurate information when required. Should have the eye for detail, due diligence & accuracy. Comfortable working in a fast-paced and dynamic environment. Clear thought process, sincere approach & open to learning new skills, technologies, and processes. Blended Process (Voice & Chat) Basic computer proficiency & decent typing speed with accuracy. LOC : ITPL, Bangalore To apply : Contact : 97424 - 11550. Job Types: Full-time, Permanent Pay: Up to ₹600,000.00 per year Benefits: Health insurance Provident Fund Work Location: Remote Speak with the employer +91 9886800088
Hiring for Leading BPO, Call center. Required Customer Care executives. Edu 10th, 12th, Graduates freshers & experience can apply Excellent Communication UK & US shifts Work from Office Imm joiners One way cab. Call or Whatsapp - 9886800088 Job Types: Full-time, Permanent Pay: Up to ₹400,000.00 per year Benefits: Health insurance Education: Secondary(10th Pass) (Required) Experience: Technical support: 1 year (Preferred) total work: 1 year (Preferred) Customer service: 1 year (Required) Language: English (Required) Tamil (Preferred) Work Location: In person Speak with the employer +91 9886800088
Hiring for a Corporate - Non Voice Process Undregrad - Graduates can apply Required excellent Spoken and written communication Freshers and experience US shifts only Work from Office Typing speed - 40 WPM, Accuracy 90% and above Willing to join immediately Two way cab Cont - 9742411550 Loc - BLR Job Types: Full-time, Permanent Pay: Up to ₹28,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Hiring Collection, Retention & Sales Advisors for a Corporate 12th pass and above Minimum 1 yr experience in International sales or collection Excellent communication US Shifts Voice Process Work from Office Banking Process Incentives upto 1.5LPA -based on performance Cont - 9886800088 Loc - Bangalore. Free Pickup and Drop Job Types: Full-time, Permanent Pay: Up to ₹500,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person Speak with the employer +91 9886800088
JOB DISCREPTION - Technical support Team leader Manage a team of technical executives in service desk operations. Main objective of the role will be to supervise the day-to-day delivery and performance of the team. The role will also require the individual to motivate, mentor, coach and groom the team. Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints. General knowledge & skills: · Knowledge of Microsoft windows queries. · Experience in managing teams · Able to coach, mentor, motivate and interact with people · Excellent verbal and written communications · Strong decision making and analytical ability · Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools Technical skills · Min.5 yrs. experience in working in Service Desk/ Microsoft windows Advance knowledge of T/S OS (Windows XP-10), Browsers, MS Office suite · Intermediate knowledge of Registry Fix, Patch upgrades, Virus T/S, Security, Encryptions · Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc. · Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues · Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution · Regularly formulate and execute internal and external governance · Effectively handle client escalations and formulate actions to resolve any concerns · Work with the operations managers to obtain necessary resources like training and support for the team’s requirements · Conduct quality assessment of agents’ performance and formulate trends for performance improvement of agents & teams Ensure that the team members have the necessary knowledge and · training to effectively deliver on their targets · Familiarize the team with the latest process update and changes, team and individual targets · Minimum experience of 2-3 years with relevant experience in windows · Any Graduate · A minimum of 1- 1.5 year in the role of a Team lead. · Willingness to work in rotational shifts. Cont - 9742411550 Loc - HYD. Job Types: Full-time, Permanent Pay: Up to ₹900,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person
Role Overview: As a Technical Support Advocate, you will be the frontline representative for consumer products. Your primary responsibility is to assist customers with technical issues related to windows software, hardware, and services. You’ll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: o Troubleshooting : Diagnose and resolve technical issues reported by customers via phone, chat, or email. o Active Listening : Understand customer concerns, ask relevant questions, and empathize with their situation. o Effective Communication : Clearly explain technical concepts to non-technical users . 2. Product Knowledge: o Microsoft Ecosystem : Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. o Updates and Patches : Stay informed about product updates, patches, and known issues. o Self-Service Guidance : Guide customers on using self-help resources and online documentation. 3. Issue Resolution: o Tiered Support : Escalate complex issues to higher tiers when necessary. o Remote Assistance : Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. o Case Management : Document interactions, solutions, and follow-up actions in the support system. 4. Customer Satisfaction: o First-Contact Resolution : Strive for first-contact resolution whenever possible. o Professionalism : Maintain a positive and professional demeanour even during challenging interactions. o Customer Feedback : Collect feedback and identify areas for improvement. 5. Collaboration: o Cross-Functional Teams : Collaborate with other teams (engineering, product management) to address recurring issues. o Knowledge Sharing : Contribute to internal knowledge bases and share best practices. 6. Quality Assurance: o Adherence to Policies : Follow Microsoft’s support policies and guidelines. o Quality Metrics : Meet performance metrics related to response time, resolution time, and customer satisfaction. The ML-CS JD will pretty much be like the ML-TS JD with the exception of: Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions Minimum Recommended Agent Skills and Abilities: While additional skills can be developed through training, the following prerequisites are essential for supporting Microsoft consumers: 1. Accounts and Billing Skills : o Account & Payment Management : Proficiency in managing subscriptions, payment options, and customer profiles. o Billing Management : Understand billing processes and assist customers with billing-related inquiries. o Sign-In Assistance : Help customers with sign-in or sign-up processes. o Refunds and Purchases : Assist with refunds and guide customers through product purchases. o Token Redemption : Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills : o Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. o Assisting with Updating / Upgrading the Product or Service cross platform. o Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: o Assisting with delivering the appropriate post install technical support. o Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform o Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform – Addressing with "How To" Questions 4. Typing Speed: o Minimum typing speed of 30 words per minute. Qualifications: · Education : Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience). · Experience : o Prior experience in technical support or customer service. o Familiarity with Microsoft products and services. o Certifications (e.g., Microsoft Certified: Azure Fundamentals, M365 Fundamentals) are a plus. · Skills : o Excellent communication skills (verbal and written). o Problem-solving abilities. o Patience and empathy. o Ability to work in a fast-paced environment. As a Technical Support Advocate, you’ll play a crucial role in ensuring customers have a smooth experience with their products. Your dedication to solving their technical challenges will contribute to customer loyalty and satisfaction. Cont - 9742411550 Loc - HYD Job Types: Full-time, Permanent Pay: Up to ₹600,000.00 per year Benefits: Health insurance Provident Fund Work Location: In person