3.0 - 8.0 years

2 - 5 Lacs

vijayawada, andhra pradesh, india

On-site

Key Responsibilities: Portfolio Management: Monitor and manage the working capital loan portfolio, ensuring timely collection of EMIs, interest, and principal. Maintain DPD (Days Past Due) levels as per target and minimize NPA occurrences. Recovery Operations: Coordinate with internal teams and third-party agencies for recovery efforts. Conduct regular follow-ups with delinquent customers through calls, visits, and legal means (if necessary). Recommend legal or recovery actions for chronic defaulters in consultation with legal and credit teams. Team Management: Manage and guide field collection executives or agencies for effective recovery. Train and monitor the performance of outsourced collection partners. MIS & Reporting: Prepare daily, weekly, and monthly collection reports. Analyze collection trends and identify potential problem accounts. Share actionable insights with senior management. Customer Interaction & Relationship: Engage with customers to understand payment difficulties and offer suitable repayment solutions or restructuring. Maintain a professional and customer-centric approach to recovery. Compliance & Audit: Ensure adherence to regulatory and internal compliance norms in collection practices. Support audit and compliance teams with required data and responses.

Posted 8 hours ago

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