Non Voice - Associate Operation

This position is responsible for handling moderate to complex inquiries, addressing various types of policies and billing inquiries from internal or external customers in an efficient, professional, and accurate manner. You will be resolving service concerns while documenting customer requests and completing changes to policies. Your service to customers may include inbound/outbound calls, incoming correspondence, other communication sources, and call transfers for service transactions. Inputs and tracks into the appropriate databases. Remain current on new marketing campaigns to respond appropriately to marketing-related inquiries using all available resource tools. You should be able to handle any requests regarding customer documentation, including all documents sent out by the company, and clearly explain them, including any necessary follow-ups required on the customer's part and updates as warranted. A working knowledge of insurance policies and related processes and procedures is essential for this role. You will demonstrate accuracy in processing changes to customer policies based on the information provided, identify opportunities for cross-sales if applicable, employ probing questions, actively listen to customer issues or questions, show interest and compassion, display empathy for the caller's situation, and ensure facilitation of first call resolution and customer satisfaction on all transactions handled. You will also be responsible for resolving routine, complex, and unique questions/issues. Education Required: - Only Commerce or Arts Graduates batch (2024/2025). A graduation degree is mandatory. Experience: - Freshers with a Commerce or Arts Graduation degree. Primary Skills: - Consumer Protection - Customer Data Management - Customer Support Operations - Performance Management (PM) - Relationship Building - Stakeholder Relationship Management Shift Time: Not specified. Recruiter Info: Name: Hiral Parag Rughani Email: hparb@allstate.com About Allstate: Joining the team at Allstate is not just a job it's an opportunity. You will have the chance to take your skills to the next level, challenge the status quo, shape the future of protection, and support causes that are important to you. Joining the team means being part of a winning team that makes a meaningful impact. The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. Allstate India offers expertise in technology, innovation, accounting, imaging services, policy administration, transformation solution design and support services, global operations, and integration, among others. With offices in Bengaluru and Pune, Allstate India is the critical strategic business services arm of the corporation. Learn more about Allstate India at their website.,