Night Call Support Executive

You are a dedicated and experienced Night Call Support Executive who is fluent in both Malayalam and English. Your primary responsibility will be handling inbound and outbound customer calls, providing support, and maintaining excellent customer relationships, especially during night hours. You will handle customer queries through calls during night shifts and provide clear and professional communication in Malayalam and English. It is essential to follow up with clients, provide necessary support, and maintain accurate records of customer interactions. Collaboration with the team is crucial to ensure customer satisfaction. Experience in Matrimony services will be a strong plus. To qualify for this role, you must have a minimum of 6 months of experience in Telecalling/Customer Support, excellent communication skills in Malayalam and English, basic computer knowledge, and proficiency in call handling tools. You should be able to work independently during night shifts, possess a positive attitude, and prioritize a customer-first approach. Candidates with prior experience in the Matrimony industry will be preferred. In return, we offer a competitive salary, night shift allowance (if applicable), an opportunity to grow with a supportive team, and incentives based on performance.,