Automotive Spare Parts Catalog Analyst – Remote Job is available to immediate joiners or candidates who can join within two weeks of September 8th, 2024. Job Description: We are seeking a detail-oriented and knowledgeable Automotive Spare Parts Catalog Analyst to join our dynamic team in a fully remote capacity. This role is ideal for automotive technicians and service advisors looking to transition into a specialized field focusing on the analysis and management of automotive spare parts inventories and catalogs. If you have a deep understanding of automotive systems, parts, and functions, and are enthusiastic about optimizing parts cataloging processes, we encourage you to apply. Key Responsibilities: Analyze and maintain accurate records of automotive spare parts catalogs, ensuring all data is up-to-date and reflective of current inventory. Collaborate with parts manufacturers and suppliers to obtain detailed and accurate product information. Implement and manage catalog databases for ease of use in maintenance, repairs, and part replacements. Support the sales and customer service teams by providing expert knowledge and advice on automotive parts and compatibility. Conduct regular audits of the parts catalog to ensure accuracy and compliance with industry standards. Provide insights and recommendations for process improvement in parts management and cataloging. Train and support other team members on navigating and utilizing the parts catalog effectively. Qualifications: Proven experience as an automotive technician or service advisor, with a strong understanding of automotive parts and systems. Familiarity with automotive parts catalogs and inventory systems is highly preferred. Excellent analytical and problem-solving skills. Strong attention to detail and the ability to manage multiple tasks simultaneously. Proficient in using digital tools and systems for catalog management. Excellent communication and interpersonal skills, with the ability to work collaboratively in a remote setting. Self-motivated and disciplined to work effectively in a home-based environment. Education: Bachelor Engineer or equivalent; further education or certification in automotive services is a plus. Benefits: Competitive salary and benefits package. Flexible working hours and the convenience of working from home. Opportunities for professional growth and development in a niche field. Supportive team environment with regular virtual interactions. Show more Show less
Job Description: Automotive Customer Service Representative Location: Remote (North American Hours) Desired Skills and Experience: Education: Bachelor's degree in Engineering Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred) Key Duties and Responsibilities: Manage daily customer requests through a shared mailbox and provide member support across multiple channels. Ensure customer satisfaction by addressing complaints and inquiries promptly. Conduct product sales and process returns and related requests. Identify and assess customers' needs to achieve satisfaction. Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution. Maintain records of customer interactions, comments, and complaints. Provide feedback to management regarding customer issues, concerns, and emerging trends. Adhere to communication procedures, guidelines, and policies. Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems. Develop and document knowledge into useful content. Continuously enhance knowledge of products and services. Achieve or surpass performance targets. Participate in training and development programs to enhance customer service skills and knowledge. Requirements and Skills: Demonstrated experience in customer service. Automotive repair, parts, and component knowledge (required). Technical or engineering experience. Proficiency in English. Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions. Ability to multitask, prioritize tasks, and manage time efficiently. Maintain a positive, empathetic, and professional demeanor with customers. Customer-centered approach with adaptability to various customer personalities. Teamwork skills for working with team members and other departments. Ability to work remotely in shifts aligned with market operational hours. Digital literacy. Willingness to achieve goals and pursue self-improvement. Capability to perform effectively under pressure. Ability to work North American working hours. Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team!
Job Description: Automotive Customer Service Representative Location: Remote (North American Hours) Desired Skills and Experience: Education: Bachelor&aposs degree in Engineering Required Experience: 1+ year experience in Automobile Spare Parts / Automobile E-commerce (preferred) Key Duties and Responsibilities: Manage daily customer requests through a shared mailbox and provide member support across multiple channels. Ensure customer satisfaction by addressing complaints and inquiries promptly. Conduct product sales and process returns and related requests. Identify and assess customers' needs to achieve satisfaction. Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution. Maintain records of customer interactions, comments, and complaints. Provide feedback to management regarding customer issues, concerns, and emerging trends. Adhere to communication procedures, guidelines, and policies. Collaborate with a team of Customer Service Representatives and other departments to find appropriate solutions to problems. Develop and document knowledge into useful content. Continuously enhance knowledge of products and services. Achieve or surpass performance targets. Participate in training and development programs to enhance customer service skills and knowledge. Requirements and Skills: Demonstrated experience in customer service. Automotive repair, parts, and component knowledge (required). Technical or engineering experience. Proficiency in English. Strong analytical and problem-solving abilities to diagnose problems and propose effective solutions. Ability to multitask, prioritize tasks, and manage time efficiently. Maintain a positive, empathetic, and professional demeanor with customers. Customer-centered approach with adaptability to various customer personalities. Teamwork skills for working with team members and other departments. Ability to work remotely in shifts aligned with market operational hours. Digital literacy. Willingness to achieve goals and pursue self-improvement. Capability to perform effectively under pressure. Ability to work North American working hours. Join Newparts, Inc., an innovative automotive e-commerce retailer, and help us provide outstanding customer service. Apply today to be part of our remote team! Show more Show less
Position - Assistant Manager – Marketing Technology (Technical Marketer) Location: Gurugram (Hybrid / Work From Home) Company: Newparts Inc. At Newparts our customers are passionate DIYers, car enthusiasts, and automotive professionals. We’re looking for someone who shares that passion and can bring both technical expertise and marketing creativity to our global e-commerce team. We are hiring an Assistant Manager - Marketing Technology (Technical Marketer) to support our Senior Brand Marketing Manager in projects spanning website development, branding, SEO, PPC, and digital growth. This is a hands-on role where you’ll combine coding, digital marketing, and problem-solving to deliver measurable results. If you’re technically skilled, data-driven, and excited by the idea of working on automotive brands in a fast-moving environment, we’d like to hear from you. Key Responsibilities Website Development & Optimization Build, maintain, and optimize responsive website pages (HTML, CSS, Java). Implement SEO elements including metadata, schema, and performance improvements. Troubleshoot and resolve technical issues. Digital Marketing & SEO Assist with the execution SEO tasks: audits, on-page optimization, keyword strategy. Assist in PPC campaign setup, tracking, and reporting. Use AI tools (including ChatGPT) to automate workflows and boost productivity. Research competitors and contribute to marketing strategies. Project & Brand Support Partner with the Sr. Brand Marketing Manager on branding, SEO, PPC, and website projects. Prepare structured reports and dashboards. Collaborate with design, content, and media teams for timely project delivery. Analytics & Reporting Track KPIs across websites, SEO, and PPC. Use GA4, Search Console, Ahrefs, SEMrush, and related tools to generate insights. Provide clear performance updates with recommendations for improvement. Qualifications 3–7 years of experience in technical or digital marketing roles. Strong coding skills (HTML, CSS, Java) with web development experience. Solid understanding of SEO and PPC fundamentals. Experience with Google Ads, GA4, Merchant Center, GTM, SEMrush, Ahrefs, Screaming Frog. Analytical thinker with problem-solving ability. Experience in multinational environments or fast-paced startups preferred. Automotive enthusiasm, DIY mindset, or hands-on car knowledge is strongly preferred. Why Join Newparts? Be part of a global automotive e-commerce company with strong USA market presence. Hybrid flexibility (Gurugram office + work from home). Exposure to international markets and advanced MarTech practices. Opportunity to work at the intersection of technology, marketing, and automotive passion. Clear career growth into senior marketing technology and digital leadership roles.
As an Assistant Manager - Marketing Technology (Technical Marketer) at Newparts Inc., you will play a crucial role in supporting the Senior Brand Marketing Manager in various projects related to website development, branding, SEO, PPC, and digital growth for our global e-commerce team. Your technical skills, data-driven mindset, and passion for automotive brands will be key in delivering measurable results in a fast-paced environment. Your key responsibilities will include: - Website Development & Optimization: Building, maintaining, and optimizing responsive website pages using HTML, CSS, and Java. Implementing SEO elements such as metadata and schema. Troubleshooting and resolving technical issues. - Digital Marketing & SEO: Assisting with SEO tasks, on-page optimization, and keyword strategy. Supporting PPC campaign setup, tracking, and reporting. Utilizing AI tools to automate workflows and enhance productivity. Conducting competitor research and contributing to marketing strategies. - Project & Brand Support: Collaborating with the Senior Brand Marketing Manager on branding, SEO, PPC, and website projects. Creating structured reports and dashboards. Working closely with design, content, and media teams to ensure timely project delivery. - Analytics & Reporting: Tracking KPIs across websites, SEO, and PPC. Using tools like GA4, Search Console, Ahrefs, SEMrush to generate insights. Providing clear performance updates along with recommendations for improvement. To qualify for this role, you should have: - 3-7 years of experience in technical or digital marketing roles. - Strong coding skills in HTML, CSS, and Java with web development experience. - Sound understanding of SEO and PPC fundamentals. - Experience with Google Ads, GA4, Merchant Center, GTM, SEMrush, Ahrefs, Screaming Frog. - Analytical mindset with excellent problem-solving skills. - Preference for experience in multinational environments or fast-paced startups. - Strong enthusiasm for automotive, DIY mindset, or hands-on car knowledge. Why Join Newparts Inc.: - Be a part of a global automotive e-commerce company with a strong presence in the USA market. - Enjoy hybrid flexibility with options for working from the Gurugram office or remotely. - Gain exposure to international markets and advanced MarTech practices. - Opportunity for career growth into senior marketing technology and digital leadership roles at the intersection of technology, marketing, and automotive passion. If you are technically skilled, data-driven, and excited about contributing to the growth of automotive brands through a combination of coding, digital marketing, and problem-solving, we encourage you to apply for this role with Newparts Inc.,