Network & Svcs Operation New Associate

Summary:

You will support the transformation of back office and network operations by improving customer experience, enhancing capex efficiency, and reducing cost-to-serve. Your role involves managing and resolving IT infrastructure issues to minimize their impact on business operations. You will work to identify root causes of incidents and initiate corrective actions to prevent recurrence.

Roles & Responsibilities:

• Manage and resolve problems caused by IT infrastructure errors, minimizing adverse business impact.
• Identify root causes of recurring issues and implement corrective actions.
• Collaborate effectively within your team and interact primarily with your direct supervisor.
• Follow detailed instructions and guidelines for daily tasks and assignments.
• Solve routine problems through established precedents and referral to guidelines.
• Work as an individual contributor within a team, with a defined and focused scope of work.
• Adhere to deadlines and perform well under pressure.
• Manage communication and coordination with multiple stakeholders.
• Be prepared to work in rotational shifts as required.

Professional & Technical Skills:

• Proficiency in JavaScript.
• Experience with Microsoft SQL Server.
• Strong teamwork and collaboration skills.
• Ability to manage multiple stakeholders effectively.
• Ability to perform under pressure and meet deadlines.