Network & Svcs Operation Analyst

As a Network & Svcs Operation Analyst at Accenture, you will play a crucial role in transforming back office and network operations to reduce time to market, enhance revenue growth, and improve customer experience. Your expertise in Networking and strong knowledge of Network fundamentals will be instrumental in managing problems arising from IT infrastructure errors, seeking root causes, and implementing corrective actions to minimize their impact on business operations and prevent their recurrence. Your responsibilities will include representing the team and assisting in document preparation for contract tenders, ensuring clean order validation of customer requirements for smooth provisioning, managing workload in alignment with team performance targets, and fostering collaboration with various departments such as pre-sales, product management, customer services, and sales teams. Additionally, you will raise orders and requests onto CRM systems, maintain proactive communication with customers throughout the order cycles, attend customer service reviews, and adhere to documented processes and procedures to ensure service excellence. In this role, you will analyze and solve lower-complexity problems, interact with peers within Accenture, receive moderate-level instructions on daily tasks, and detailed guidance on new assignments. Your decisions will impact your work and potentially that of others, as you contribute individually to a team with a focused scope of work. It's important to note that this position may involve working in rotational shifts to fulfill service delivery requirements efficiently. With a Bachelor's degree and 3 to 5 years of relevant experience, you will join Accenture's global professional services company, known for its expertise in digital, cloud, and security solutions across 40+ industries. Join our team of 699,000 professionals worldwide, committed to leveraging technology and human ingenuity to drive value for clients, shareholders, and communities. Visit www.accenture.com to learn more about our innovative services and global impact.,