Network Support Manager

Role & responsibilities LAN & WLAN Configuration: Design, configure, and manage LAN and WLAN networks to ensure optimal performance and reliability. Maintenance: Perform regular maintenance tasks, including firmware updates, hardware replacements, and network health checks. Performance Optimization: Optimize network performance through effective tuning and configuration. Monitoring: Utilize monitoring tools to continuously assess network performance and identify potential issues. Documentation: Document network configurations, procedures, and troubleshooting steps for reference and compliance. Collaboration: Work closely with IT teams to support network-related needs and integrate new technologies. Project Management: Plan and execute network projects, including upgrades, migrations, and expansions. Training: Mentor and support junior network engineers in resolving complex network issues. People Management: Lead and mentor a team of IT professionals, providing guidance, training, and performance evaluations. Governance: Ensure compliance with IT policies, procedures, and regulatory requirements. Develop and enforce governance frameworks to maintain IT standards. Drive WSRs and MSRs Shift Roaster: Should be able to prepare roasters for the team and assign tickets SLA tracking : Should be able to track and adhere SLAs Preferred candidate profile Bachelor's degree in Computer Science, Information Technology, or a related field. Minimum of 5 years of experience in Network management. Strong knowledge of Windows Server, VMWare, endpoint administration, and MDM solutions. Experience with SolarWinds or similar network monitoring tools. Proven leadership and people management skills. Excellent problem-solving and communication skills. Ability to work in a fast-paced, dynamic environment. Preferred Skills: Experience with network security measures and tools. Ability to advise on process accountability, data monitoring, and exception monitoring. Experience in managing and optimizing technical business performance, including automation and simplification of business processes