Network Support

Role & responsibilities

Are you a tech-savvy problem-solver with a passion for ensuring optimal network performance? If so, look no further Kyndryl  is seeking a Network Support Specialist who will be the go-to expert for installing, maintaining, and troubleshooting computer networks.

• As our Network Support Specialist, you'll be working in a complex, multi-vendor environment, and will use your analytical skills to identify and resolve network issues, make configuration changes, and implement security policies.
• This role requires someone who can think on their feet, test and apply corrective actions (including emergency changes), and participate in change reviews as needed. And with the ever-changing nature of technology, you'll be constantly learning and growing in your role.
• You will work alongside a talented team of experts to plan and execute routine network changes, troubleshoot and solve network issues and outages, and maintain excellent communication with our end customers, project managers, and service engineers.
• Youll be responsible for maintaining network components, monitoring network performance, and maintaining network security.
• You will also be providing user support for network-related issues, ensuring that our customers receive the highest level of support possible.

Preferred candidate profile

Youre good at what you do and possess the required experience to prove it. However, equally as important you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused someone who prioritizes customer success in their work. And finally, youre open and borderless naturally inclusive in how you work with others.

Required Skills and Experience

• 10 + years of experience
• Proven knowledge and experience in trouble-shooting, switching, and routing
• Minimum 2+ years of working experience in Networking
• Minimum CCNP certification or equivalent knowledge
• Experience with Network security, WAN
• Working knowledge of ITIL
  

Preferred Skills and Experience

• Experience with BGP, Software Defined Networking (SDN) based on Cisco ACI, Checkpoint/Cisco Firepower firewalls, F5 load Balancers, NSX
• Experience with Ansible automation