Network Support Engineer

We’re Hiring: Network Support Engineer (IT Infrastructure & Technical Support)

Company: Wormos
Job Title: Network Support Engineer
Department: IT Infrastructure & Technical Operations
Job Type: Full-Time
Experience: 3–4 Years
Location: On-Site

About the Role

Wormos is looking for a skilled and proactive Network Support Engineer to join our growing technical team.

The ideal candidate should have hands-on experience in network administration, IT infrastructure management, troubleshooting, and providing technical support across hardware, software, and networking environments.

You will be responsible for maintaining reliable network operations, resolving technical issues, and ensuring the security, performance, and availability of IT systems.

Key Responsibilities

1. Network Administration & Management

• Configure, manage, and troubleshoot LAN, WAN, WLAN, and VPN networks.
• Install and maintain routers, switches, firewalls, and wireless access points.
• Monitor network performance, connectivity, and uptime.
• Troubleshoot TCP/IP, DNS, DHCP, NAT, VLAN, and routing issues.
• Manage network security policies and firewall configurations.

2. IT Infrastructure & System Administration

• Install, configure, and maintain Windows and Linux operating systems.
• Manage desktops, laptops, servers, and other IT equipment.
• Support Windows Server, Active Directory, and Group Policy.
• Perform system updates, patch management, and preventive maintenance.
• Assist with virtualization environments such as VMware, Hyper-V, or Proxmox.

3. Technical Support & Troubleshooting

• Provide L1/L2 technical support to internal teams and clients.
• Diagnose and resolve hardware, software, network, and connectivity issues.
• Troubleshoot email, VPN, remote desktop, printer, and application-related problems.
• Handle technical support tickets and ensure timely resolution.
• Provide remote support using RDP, AnyDesk, TeamViewer, or similar tools.

4. Network Security & Monitoring

• Monitor network activity and identify potential security vulnerabilities.
• Configure and maintain firewall rules, endpoint protection, and access controls.
• Support antivirus, EDR, and network monitoring solutions.
• Assist with backup, disaster recovery, and incident response procedures.
• Maintain IT security standards and best practices.

5. Documentation & IT Operations

• Maintain network diagrams, asset inventories, and technical documentation.
• Document troubleshooting procedures and recurring technical issues.
• Coordinate with vendors, ISPs, and external service providers.
• Assist with IT infrastructure upgrades and deployment projects.

Required Technical Skills

• Strong understanding of TCP/IP, DNS, DHCP, VLAN, VPN, and routing.
• Experience with routers, managed switches, and firewall configuration.
• Knowledge of Windows and Linux administration.
• Familiarity with Active Directory and Microsoft 365.
• Experience troubleshooting LAN/WAN connectivity issues.
• Understanding of network security and endpoint protection.
• Familiarity with remote monitoring and management (RMM) tools.
• Knowledge of hardware installation, maintenance, and troubleshooting.

Preferred Qualifications

• Bachelor’s degree or diploma in Computer Science, IT, Networking, or a related field.
• 3–4 years of relevant experience in IT support or network administration.
• Certifications such as CCNA, CompTIA Network+, MCSA, or equivalent are advantageous.
• Experience with MikroTik, Cisco, Fortinet, Sophos, or Ubiquiti networking equipment is a plus.
• Basic knowledge of cloud infrastructure (AWS, Azure, or Google Cloud) is desirable.

What We’re Looking For

• Strong analytical and problem-solving abilities.
• Excellent troubleshooting and diagnostic skills.
• Ability to work independently and manage multiple technical issues.
• Good communication and documentation skills.
• Willingness to learn new technologies and adapt to evolving infrastructure requirements.

Why Join Wormos?

• Work with modern networking, cybersecurity, and IT infrastructure technologies.
• Gain exposure to diverse technical environments and international business operations.
• Opportunities for professional development and technical certifications.
• Collaborative work environment with opportunities for career growth.

Interested candidates can apply by sharing their updated resumes.

Pay: ₹25,000.00 - ₹50,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person