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Network Support Engineer

BTPL
Bengaluru

Posted:14 hours ago

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Job Description

Job Description:

Azure VM & networking
Deploying and managing VMs; VNets, NSGs, UDRs, peering, Azure Firewall, Load Balancer, VPN Gateway, ExpressRoute; troubleshooting with Network Watcher

Linux networking
ip/iproute2, routing tables, iptables/nftables, VLANs, bridges, GRE/VXLAN tunnels, tcpdump, basic scripting (Bash or Python)

Routing protocols
Strong BGP (eBGP/iBGP, attributes, route maps, communities, path selection); OSPF; EIGRP/IS-IS exposure; static and policy-based routing

IPsec / VPN
IKEv1/IKEv2, site-to-site and route-based VPNs, crypto parameters, NAT-T, troubleshooting tunnel negotiation

SD-WAN
Hands-on with at least one platform (e.g. Cisco Catalyst SD-WAN, Fortinet, VMware VeloCloud, Versa); overlay, policies, application-aware routing (SLA-based path selection, DPI app identification), failover

4G / 5G
Cellular WAN integration, APN configuration, signal metrics (RSRP, RSRQ, SINR), private APN and failover design; configuring and troubleshooting 4G/5G routers , dual-SIM failover

Wi-Fi
802.11ac/ax, RF planning, site surveys, controller-based and cloud-managed WLANs, 802.1X/RADIUS

Core networking
TCP/IP, subnetting, VLANs, STP, NAT, DNS, DHCP, QoS, packet capture and analysis (Wireshark)

IDS/IPS & firewalls
IDS/IPS with Suricata or Snort (rule tuning, alert triage); next-gen firewall policy, NAT and UTM configuration (e.g. Fortinet, Palo Alto, pfSense/OPNsense)

OpenWrt
Configuring and hardening OpenWrt routers and firewalls: UCI, firewall zones (fw4/nftables), mwan3 multi-WAN, IPsec/WireGuard VPN, firmware upgrades and packages

Communication and customer skills
    • Excellent spoken and written English; able to explain complex network issues to both engineers and non-technical stakeholders.
    • Confident leading customer calls, workshops and bridge calls during outages.
    • Strong customer handling: sets clear expectations, manages escalations calmly and follows through to closure.
    • Writes clean, structured emails, status updates, designs and RCA reports.
    • Ownership mindset, good time management and the ability to juggle multiple customers and priorities.

Skills Required

Network Support Azure Networking Firewall Troubleshooting Linux Python Routing Protocols Vmware Tcp/ip DNS Customer Handling

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