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GENXHIRE SERVICES PRIVATE LIMITED
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Network Support Engineer

Network Support Engineer

GENXHIRE SERVICES PRIVATE LIMITED

3 - 8 years

10 - 20 Lacs

mumbai

Posted:2 weeks ago| Platform:

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Skills Required

mpls sdwan fault bgp troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Network Support Engineer

Industry:

Telecommunication / Internet Service Provider

Location:

Mumbai (Work from Office)

Shift:

24x7 Rotational (NOC Environment)

Job Summary

We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup.

Key Responsibilities

3-9 years of experience in Network Operations within Telecom or ISP environments.
Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels.
Provide Tier 2/3 support for escalated network and customer incidents.
Communicate directly with enterprise customers, offering timely updates and resolutions.
Configure, install, and maintain network devices (Routers, Switches, NIDs).
Work with platforms such as Juniper, Cisco, Nokia, Ciena, Accedian.
Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG.
Utilize CLI and SNMP-based tools for analysis and troubleshooting.
Conduct RFC 2544 testing and validate network throughput.
Assist field engineers with OTDR testing for fiber faults.
Monitor alarms and performance metrics in a 24x7 NOC environment.
Escalate complex issues to senior engineering teams or external vendors.
Log diagnostics, resolutions, and RCA in ticketing systems.
Maintain clear incident reports and resolution timelines.
Coordinate with Field Engineers, Provisioning, and Engineering teams.
Liaise with third-party vendors for hardware troubleshooting and escalations.
Provide professional, timely, and clear communication to customers and internal stakeholders.
Maintain high standards in both written and verbal communication.

Technical Proficiency

Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena.
Exposure to Telco infrastructure, FTTx, DWDM is a plus.

Certifications (Preferred)

Cisco: CCNA/CCNP
Juniper: JNCIA/JNCIS
Nokia certifications preferred

Tools & Testing Experience

Experience with OTDR, iPerf, Wireshark, RFC 2544, and vendor-specific diagnostic tools.

Soft Skills

Strong analytical, troubleshooting, and documentation abilities.
Calm and effective under pressure in high-availability environments.
Excellent verbal and written English communication skills.

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