Network Support Engineer

Role Overview

We are looking for a skilled Network Engineer to support our global network transformation, consolidation, and cloud expansion initiatives. This role is critical as we migrate from a basic static-routing environment toward a scalable, fully-routed architecture leveraging OSPF, BGP, SD-WAN, and advanced segmentation models.

The Network Engineer will function as an individual contributor responsible for implementation, operations, troubleshooting, and partial design inputs across on-premises and cloud networking. The environment is undergoing major modernization, involving network consolidation, hardware refresh, FortiGate migration, Versa SD-WAN, and expanded AWS/Azure routing integrations.

We will be hiring two engineers, preferably based in India, with a strong preference for Hyderabad, where onsite support may be required 12 days per week in the future.

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Key Responsibilities

Network Operations & Troubleshooting

• Act as an individual contributor handling day-to-day BAU network operations without handholding.
• Perform deep troubleshooting across firewalls, switches, SD-WAN, cloud networks, and routing issues.
• Manage routing transitions from static routing to OSPF and BGP across data center, branch, and cloud environments.
• Work with peers and vendors for escalation but be able to independently diagnose and resolve issues.

Network Architecture & Projects

• Support major network consolidation projects, including:
• Hardware replacements
• Subnetting redesign
• Segmentation and block-policy implementations
• Participate in designing new network layout, routing models, and cloud extensions.
• Assist in integrating AWS/Azure environments with SD-WAN and BGP/OSPF-based routing.
• Support the expansion of SD-WAN (Versa) across sites and cloud gateways.

Cloud Networking

• Configure and maintain networking components in:
• AWS (VPCs, BGP, routing, transit gateways)
• Azure (VNets, routing, firewalls)
• Work with cloud teams to ensure consistent routing, segmentation, and security posture across hybrid environments.

Vendor Technologies & Tooling

• Operate within a primary vendor stack:
• Fortinet FortiGate firewalls
• FortiSwitches / Forti network ecosystem
• Versa SD-WAN
• Extreme Switches and wireless
• Help improve configurations, optimize deployment patterns, and introduce best practices based on prior experience.

Documentation & Knowledge Management

• Contribute to high-quality documentation for network sites, configurations, and operational procedures.
• Ensure newcomers, peers, and engineers can easily understand the environment using your documentation.

Collaboration & Support

• Work closely with senior engineers and architecture teams.
• Support remote and onsite teams when network issues arise.
• Provide occasional onsite presence (1–2 days/week when required).

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Required Skills & Experience

Core Technical Skills

• Strong hands-on experience with Routing Protocols – OSPF and BGP.
• Experience with firewalls, switches, and security policies.
• Good understanding of subnetting, segmentation, route design, and TCP/IP fundamentals.
• Hands-on experience with Fortinet FortiGate firewalls (must-have).
• Working knowledge of SD-WAN (Versa experience is a strong plus).
• Cloud networking experience in:
• AWS (BGP integration, routing, connectivity)
• Azure (VNet design, routing)

Troubleshooting & Operations

• Ability to independently troubleshoot complex network issues across on-prem and cloud environments.
• Experience supporting multi-site enterprise networks.

Experience Level

• 3–7 years of hands-on network engineering experience (flexible based on capability).
• Prior ownership of end-to-end network tasks rather than ticket-driven L1/L2 support.

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Preferred Qualifications

• Certification(s):
• Fortinet NSE4/NSE5
• CCNA/CCNP (or equivalent routing/switching certifications)
• AWS/Azure cloud certifications (nice to have)
• Prior experience with:
• Large-scale network transitions or consolidation
• Multi-region cloud network designs
• Fortinet + Versa SD-WAN deployments

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Soft Skills

• Strong individual contributor mindset—able to take ownership without constant direction.
• Proactive in problem-solving, design suggestions, and improving network setups.
• Strong documentation skills.
• Excellent communication, especially for cross-team collaboration.
• Willingness to learn new technologies and adapt to rapid infra changes.

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Location Requirement

• India-based candidates only.
• Hyderabad strongly preferred.
• Occasional onsite work at the Hyderabad vendor facility (2 days/week eventually, not immediately).
• Fixed US time-based shift (8AM – 5 PM US Central Time)

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Work Model

• Contractor role
• Mix of remote + periodic onsite (Hyderabad)
• Immediate joiners preferred due to project delays and backlog