Network Security Engineer

JD for Technical Support Engineers Safezone Secure Soultion

Looking for an enthusiastic and customer-oriented Technical Support Engineer. The key responsibility of the Technical Support Engineer will be to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Position : Senior Network Engineer

Experience : 2-8yrs

Location: Chennai

Roles and Responsibilities:

1. Install and configure security related applications. Manage and maintain these software applications at customer's locations.
2. Diagnose, troubleshoot, and resolve issues by questioning customers about the issues they are facing in a detailed and address the root cause.
3. Technical Support Engineer are the first point of contact for clients for issues concerning their software applications
4. To resolve complex problems, support engineers must interact with clients through phone, emails or remote application monitoring and provide the best solution possible.
5. Must ensure proper logging of all issues using the Ticketing tool and keeping customer updated from time to time on the progress
6. Must have to frequently be in touch with customers and perform periodical General Health check-up of software application and establish a strong rapport with the customer's point of contact.
7. Technical Support Engineers should possess the ability to learn and work on changing and emerging technologies.
8. Engineers maintain procedural documents and reports.
9. Must assist the sales team with Demo's, POC's and Product Presentations

Requirements

1. Hands-on experience with Windows/Linux/Mac OS environments
2. Good understanding of computer systems, operating systems and other tech products
3. Ability to diagnose and troubleshoot basic technical issues
4. Familiarity with remote desktop applications like Any desk, Team Viewer and help desk software's
5. Excellent problem-solving and communication skills. Must be confident to face customers and take ownership
6. Good written and verbal communication skills.
7. Flexible to work occasionally in Night shift
8. Must be willing to travel. Both locally and within cities.
9. Additional certification in Software solutions is a big plus

10.Two wheeler mandatory

Website: www.safezone.co.in