Network Operations Management Center

Network Operations Management Center (NOMC) Engineer

Key Responsibilities:

Network Monitoring and Management:

• Proactively monitor network infrastructure, servers, and applications using tools such as

  Nagios, SolarWinds, PRTG, Zabbix, or similar monitoring solutions

  .
• Identify, diagnose, and resolve network and system issues in a timely manner to minimize downtime.
• Respond promptly to alerts and escalate incidents as per defined procedures.
• Perform regular network performance analysis and tuning to optimize network efficiency.

Incident and Problem Management:

• Serve as a primary point of contact for network and system-related incidents.
• Troubleshoot and resolve complex technical issues related to

  network protocols (TCP/IP, DNS, DHCP, VPN), routing, switching, and network security

  .
• Conduct thorough root cause analysis for recurring incidents and implement preventative measures to avoid future occurrences.
• Maintain detailed records of incidents, troubleshooting steps, and resolutions for knowledge management.

System Administration and Support:

• Install, configure, and maintain network hardware and software components.
• Manage and support network security infrastructure, including

  firewalls and VPNs

  .
• Perform regular system backups and recovery procedures to ensure data integrity and availability.
• Provide technical support to internal teams and end-users when necessary, ensuring seamless operations.

Documentation and Reporting:

• Create and maintain comprehensive documentation for network configurations, operational processes, and procedures.
• Generate regular reports on network performance, system availability, and incident resolution for stakeholders.

Continuous Improvement:

• Stay updated with the latest networking technologies, security threats, and industry best practices.
• Identify opportunities for automation and process improvement within the NOMC.
• Participate in the planning and implementation of network upgrades and expansions.

Required Skills and Qualifications:

• Experience:

  Proven experience as a NOC Technician, System Engineer, or in a similar role within IT operations (2-5 years).

• Networking Fundamentals:

  Solid understanding of networking protocols and technologies, including

  TCP/IP, DNS, DHCP, SMTP, SNMP, and VPNs

  .

• Monitoring Tools:

  Hands-on experience with network monitoring tools (e.g., Nagios, SolarWinds, PRTG, Zabbix, or equivalent).

• Routing & Switching:

  Proficient knowledge of routing protocols (e.g.,

  OSPF, EIGRP, BGP

  ) and switching technologies (e.g.,

  VLANs, STP

  ).

• Network Security:

  Understanding of network security principles and best practices (firewalls, IDS/IPS, access control).

• Problem-Solving:

  Strong analytical and problem-solving skills with the ability to perform effective root cause analysis.

• Communication:

  Excellent communication (written and verbal) and interpersonal skills.

• Work Environment:

  Ability to work effectively in a fast-paced, 24/7 operations environment and manage tasks under pressure.

• Attributes:

  Self-motivated, detail-oriented, and a strong team player.

Desired/Preferred Qualifications:

• Relevant certifications such as

  CCNA (Cisco Certified Network Associate), CompTIA Network+, or ITIL Foundation

  .
• Experience with scripting languages (e.g.,

  Python, Bash

  ) for automation.
• Familiarity with

  cloud networking concepts (AWS, Azure, GCP)

  .
• Knowledge of

  ITIL framework and practices

  .

Education:

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field; OR
• Equivalent work experience in a relevant role.