Network Operations Center (NOC) Support Analyst

As a Network Operations Center (NOC) Analyst at Inspire Brands, your role will involve being the primary technology expert for the NOC team, focusing on detecting and resolving issues in production to ensure an exceptional customer experience. You will play a crucial role in ensuring the Inspire Digital Platform (IDP) services have high reliability and uptime suitable for users" needs. Your responsibilities will also include establishing service level agreements aligned with the business model. - Develop and monitor various monitoring dashboards to identify issues related to applications, infrastructure, and potential security incidents. - Provide primary operational support for multiple large, distributed software applications. - Utilize deep troubleshooting skills to enhance availability, performance, and security, ensuring 24/7 operational readiness. - Conduct detailed postmortems on production incidents to evaluate business impact effectively and enable learning for Engineering. - Create dashboards and alerts to monitor the platform, define key metrics and service level indicators, and ensure collection of relevant metric data for actionable alerts. - Participate in the 24/7 on-call rotation, automate tasks for streamlined application deployment, and integrate third-party tools. - Analyze major incidents and collaborate with other teams for permanent fixes. - Establish and share regular KPIs/metrics for measuring performance, SLA, stability, and customer satisfaction. - Perform integrations between components and monitoring tools, leading Hypercare events internally. - Track and document all incidents accurately, provide recommendations, and contribute to process review sessions. Qualifications: - 4-year degree in computer science, Information Technology, or related field. - Minimum 5 years of experience in a production support role for large-scale SAAS Production B2C or B2B Cloud Platforms. - Hands-on problem-solving and troubleshooting skills. - Good understanding of applications developed using Java, TypeScript, Python. - Experience with Azure Cloud, particularly AKS, API management, Service Bus, Azure Functions. - Proficiency in monitoring, APM, and profiling tools like Splunk, Prometheus, Grafana. - Working knowledge of containers, Kubernetes, Helm, Cloud Network, Firewalls, Ingress and Egress controllers, Service Mesh, ArgoCD, GitLab, CICD, Terraform, Infrastructure as Code. - Strong communication skills and the ability to explain technical concepts clearly. - Willingness to delve into understanding, debugging, and improving any layer of the stack.,