Network L1-4

Role Overview: As a Managed Services Cross Technology Engineer (L1) at NTT DATA, you will be responsible for providing a managed service to clients, ensuring that their IT infrastructure and systems remain operational by proactively identifying, investigating, and resolving technical incidents and problems. Your primary objective will be to ensure zero missed service level agreement conditions. This entry-level engineering role focuses on first-line support for standard and low complexity incidents and service requests across multiple technology domains. Key Responsibilities: - Monitor client infrastructure and solutions. - Identify problems and errors before or when they occur. - Investigate and identify the root cause of incidents and problems. - Provide telephonic or chat support to clients when required. - Schedule maintenance activity windows for patching and configuration changes. - Update existing knowledge articles or create new ones. - Identify opportunities for work optimization and process improvement. - Contribute to project work as required. - Implement and deliver Disaster Recovery functions and tests. Qualification Required: - Bachelor's degree or equivalent qualification in IT/Computing (or equivalent work experience). - Certifications relevant to the services provided, such as CCNA, Microsoft Certified, AWS Certified, Veeam Certified Engineer, VMware Certified Professional, etc. - Entry-level experience in troubleshooting and providing support in security/network/data center/systems/storage administration. - Basic knowledge of management agents, redundancy concepts, and ITIL processes.,