Key Responsibilities Building software applicationsIs responsible to build software applications by using relevant development languages and applying knowledge of systems, services and tools appropriate for the business areaIs responsible to refactor and simplify code by introducing design patterns when necessaryIs responsible to ensure the quality of the application by following standard testing techniques and methods that adhere to the test strategyHas sufficient knowledge to write readable and reusable code by applying standard patterns and using standard librariesHas sufficient knowledge to maintain data security, integrity and quality by effectively following company standards and best practices Software Systems DesignHas sufficient knowledge to evaluate possible architecture solutions by taking into account cost, business requirements, technology requirements and emerging technologiesHas sufficient knowledge to describe the implications of changing an existing system or adding a new system to a specific area, by having a broad, high-level understanding of the infrastructure and architecture of our systemsHas sufficient knowledge to help grow the business and/or accelerate software development by applying engineering techniques (e.g. prototyping, spiking and vendor evaluation) and standardsHas sufficient knowledge to meet business needs by designing solutions that meet current requirements and are adaptable for future enhancements End to End System OwnershipHas sufficient knowledge to own a service end to end by actively monitoring application health and performance, setting and monitoring relevant metrics and act accordingly when violatedHas sufficient knowledge to reduce business continuity risks and bus factor by applying state-of-the-art practices and tools, and writing the appropriate documentation such as runbooks and OpDocsHas sufficient knowledge to reduce risk and obtain customer feedback by using continuous delivery and experimentation frameworksIs responsible to independently manage an application or service by working through deployment and operations in productionHas sufficient knowledge to maintain data security, integrity and quality by effectively following company standards and best practises Technical Incident ManagementHas sufficient knowledge to address and resolve live production issues by mitigating the customer impact within SLAHas sufficient knowledge to improve the overall reliability of systems by producing long term solutions through root cause analysisHas sufficient knowledge to keep track of incidents by contributing to postmortem processes and logging live issues Automation and toil reductionHas sufficient knowledge to ensure that infrastructure stays current by reducing technical debt, searching for bottlenecks and preparing for scalingHas sufficient knowledge to reduce cost of operations and maintenance by leveraging new technologies, automation, and partner with vendors to ensure we stay currentHas sufficient knowledge to reduce human labour by writing small software features that address availability, scalability, latency and efficiency Monitoring and Alerting improvementsHas sufficient knowledge to review and verify performance of production systems and network infrastructure by continuously monitoring appropriate observability metrics, business KPIs and capacity planningHas sufficient knowledge to improve application reliability by partnering with development teams to advise on setting appropriate observability metrics Critical ThinkingIs responsible to systematically identify patterns and underlying issues in complex situations, and to find solutions by applying logical and analytical thinking.Is responsible to constructively evaluate and develop ideas, plans and solutions by reviewing them, objectively taking into account external knowledge, initiating 'SMART' improvements and articulating their rationale. Continuous Quality and Process ImprovementHas sufficient knowledge to identify opportunities for process, system and structural improvements (i.e performance gains) by examining and evaluating current process flows, methods and standards. Has sufficient knowledge to design and implement relevant improvements by defining adapted/new process flows, standards, and practices that enable business performance. Effective CommunicationHas sufficient knowledge to deliver clear, well-structured, and meaningful information to a target audience by using suitable communication mediums and language tailored to the audienceHas sufficient knowledge to achieve mutually agreeable solutions by staying adaptable, communicating ideas in clear coherent language and practising active listeningHas sufficient knowledge to ask relevant (follow-up) questions to properly engage with the speaker and really understand what they are saying, by applying listening and reflection techniques Architectural GuidanceHas sufficient knowledge to advise product teams towards a technical solution that meets the functional, nonfunctional & architectural requirements by challenging the rationale for an application design and providing context in the wider architectural landscapeHas basic knowledge to set a clear direction for a technical capability by evaluating and aligning the target architecture improvements, reframing architectural designs and decisions for varied stakeholder Communication.Stakeholder Track Members Product Stakeholders Peers Communication.Type Cooperation - Information Cooperation - Persuasion Cooperation - Persuasion Communication.Frequency Continuous Frequent Frequent Level of Education.Level of Education Bachelor degree Years of relevant Job Knowledge.Years of relevant Job Knowledge Broad Job Knowledge (3 - 5 years) Requirements of special knowledge/skills Building Software Applications Software System Design End to End System Ownership Technical Incident Management Operations (Automation & Toil) Observability (Monitoring & Alerting) Critical Thinking Continuous Quality & Process Improvement Effective Communication Architectural Guidance

We are seeking a highly skilled and motivated Lead DevOps Engineer to join our dynamic team. This role demands a strong background in Linux/Unix administration, experience with cloud environments (specifically Google Cloud Platform), and a solid grasp of automation, orchestration, and system hardening practices. The ideal candidate will have expertise in building and maintaining complex infrastructure setups and deploying applications in secure, scalable cloud environments. Key Responsibilities : - Linux/Unix Administration : Administer and manage Linux/Unix-based systems, ensuring high performance and reliability across environments. - Cloud Infrastructure Management : Architect, deploy, and maintain scalable infrastructure on Google Cloud Platform (GCP), leveraging best practices for security, performance, and availability. - Automation & Orchestration : Utilize tools such as Terraform, Ansible, and Packer to automate infrastructure provisioning, configuration management, and application deployment. - Containerization : Leverage Docker for containerization, ensuring consistency and efficiency across the development, testing, and production stages. - Scripting & Development : Develop scripts using languages like Python, Perl, Go, or Shell to streamline operational tasks, automate workflows, and improve system efficiency. - Database Management : Maintain and optimize both SQL and NoSQL database technologies and key-value stores, ensuring seamless integration within complex, distributed applications. - Application Monitoring & Content Delivery : Implement robust application monitoring tools to maintain high availability and performance across all environments, including content delivery systems. - Networking & Infrastructure : Apply basic networking principles and configure infrastructure setups that meet web hosting and content delivery requirements, ensuring seamless connectivity and data flow. - System Hardening & Security : Execute system hardening practices and stay abreast of the latest information security protocols to protect infrastructure against vulnerabilities and potential threats. - Environment Management : Design, implement, and maintain server environments across the development lifecycle, from development to production. - Application Deployment & Troubleshooting : Deploy and troubleshoot complex web applications or microservices, integrating with relational databases, caching layers, APIs, CDNs, and other critical infrastructure components. - Change & Version Management : Manage changes in infrastructure and applications with a strong understanding of version control and CI/CD processes to streamline deployments. - Ownership & Accountability : Take ownership of assigned projects, demonstrating accountability and driving them to successful completion. - Secure Cloud Practices : Adhere to industry best practices for secure cloud operations, implementing security controls that protect against unauthorized access and data breaches. - Web Operations : Oversee web operations from server provisioning automation to deployment, ensuring a streamlined, scalable, and robust cloud environment. - Project & Product Roadmap Management : Coordinate project timelines and prioritize product roadmap tasks, managing multiple objectives to align with business goals. Qualifications : - Bachelor's degree in computer science, Information Technology, or related field (or equivalent work experience). - 5+ years of experience in Linux/Unix administration and cloud infrastructure management, with a preference for experience on GCP. - Proficiency in Terraform, Ansible, Packer, and Docker. - Strong scripting skills in at least one language (Perl, Python, Go, or Shell). - Extensive experience with SQL and NoSQL databases, caching technologies, and key-value stores. - Proven ability to deploy and troubleshoot applications across complex infrastructures, including relational databases, external APIs, and CDN layers. - Deep understanding of application monitoring tools and content delivery systems. - Familiarity with networking and infrastructure configurations in a web hosting or content delivery setting. - Demonstrated knowledge of system hardening and information security practices. - Solid grasp of change and version control management. - Strong problem-solving skills, self-starter attitude, and accountability in all assigned projects.

Responsibilities Create and resolve trouble tickets following standard run books. Follow all ticket handling process and procedures. Use tools to monitor network infrastructure and proactively respond to network abnormalities. Manage a queue of trouble tickets working to resolve issues within standard SLAs. Identify possible major incidents and issues and proactively escalate to NOC Manager and Director. Note all incidents with clear work log notes and communicate Root Cause Analysis when resolved. Escalate and engage Tier 2 level resources when necessary. Join Major Incident Bridge, when necessary, communicate application and device performance as needed. Complete daily checks and provide reports to leadership so they are aware of ongoing issues and network abnormalities. Complete change requests to suppress or reactivate alerting during maintenance windows.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The High-Performance ComputingNetwork Engineer is primarily responsible for the overall health and maintenance of storage technologies in our managed services customer's environments. Our Network Engineers are a valued member of the Managed Services Infrastructure Practice responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers. Key Responsibilities Provide enterprise-level operational support to Managed Services customers for incident, problem, and change management activities Plan and perform maintenance activities Assess customer environments for performance and design issues and propose resolutions Work across technical teams to troubleshoot complex infrastructure issues Create and maintain detailed documentation Serve as a subject matter expert and escalation point for storage technologies Work with vendors to resolve storage issues Communicate with customers and internal team with transparency Participate in on-call rotation Completion of training and certification as assigned to further skills and knowledge Skills Required Bachelors degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education 5+ years of expert level experience managing Network infrastructure in high-performance computing environments. Experience configuring, maintaining and troubleshooting Nvidia/Mellanox (Cumulus OS) switches required. Strong knowledge of Kubernetes and its networking components (CNI, Service Mesh, etc.) Understanding of VPNs, Load Balancers, VPCs, and hybrid cloud networking Experience with both ethernet and InfiniBand networking. 1+ years working with monitoring platforms; Elastic Observability is a bonus 1+ years working with an enterprise ITSM systemService Now is a bonus Familiarity with high-performance computing (HPC) schedulers (e.g., SLURM, PBS, Torque) and their interaction with data storage systems. Experience with network containerization (Docker, Singularity) in an HPC context for data processing and application deployment. Solid working knowledge or Linux and Python scripting a plus. Previous experience with network automation tools such as Ansible, Puppet, or Chef a plus. Experience with machine learning or data science workflows in HPC environments a plus. Managed Services or consulting experience is required. Strong background with customer service High level problem-solving and communication skills Strong oral and written communications skills Related network certifications are a bonus. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. The Senior Network Engineer is responsible for the day-to-day handling of escalations related to incidents, projects or requests of our managed services customer's environments.Our Senior Network Engineers are a valued member of the Managed Services Infrastructure Practice Network and Voice Services team responsible for providing subject matter expertise incident management, service request management, and change management infrastructure support for all Managed Services customers. Responsibilities: Manage and maintain customer Network infrastructure Communicate, internally and externally, the status of the incident ticket/service request directly with the customer or broadcast to a larger audience as defined per SLA. Possess the ability to track time worked with a degree of accuracy Perform baseline network administration including, but not limited to MACDs related to firewall, routing, switching, IPSEC, VPCs, SD-WAN, Load Balancer, Authentication servers (ISE TACACS+, SAML) solutions Must possess a working knowledge of APIC / ACI Lead technical troubleshooting of critical network outages. Perform baseline administration of Amazon Web Services VPCs, CIDR management similar Microsoft Azure Technologies, GPC Perform incident management on wide variety of issues impacting Network infrastructure or that are result of failure in its operation Performs adds, moves, and changes on Network infrastructure within expected SLAs Execute Network routine and emergency infrastructure maintenance processes as required by customer Perform troubleshooting with carriers and vendors regarding network hardware and circuit issues, order and coordinate RMA of devices remotely Actively contribute to the configuration, layout and performance tuning of the managed Network and Collaboration infrastructure Build and maintain documentation for customer Network infrastructure Perform periodic review of customer Network infrastructure, completing documentation and implementation of continuous improvement opportunities Provide support and cross-training to team members on managed solutions to ensure resilient support model Manage service requests ensuring adherence to SLAs Assist with cross training of other Tier 2 team members as needed Other duties as assigned Qualifications: 12+ years of experience with operational administration of Network Infrastructure 9+ years working with monitoring platforms; LogicMonitor a plus 6+ years of experience with operational administration of Cisco Infrastructure 6+ years of experience with operational administration of Palo Alto Infrastructure 4+ years of experience with operational administration of NetScaler Infrastructure Experience with GlobalProtect, AnyConnect, FortiClient Advanced experience with Cisco ISE, BGP/EIGRP/OSPF, FMC + FTD/ASA Background with enterprise Routing and Switching technologies Knowledge and experience with Layer 2 and Layer 3 protocols Experience with more than two enterprise LAN, SD-WAN and WAN topologies Strong background with operational administration of Network Management Systems and IPAM Excellent leadership and mentoring skills High level problem-solving and communication skills Strong oral and written communications skills Bachelors Degree or Equivalent Experience CCIE R&S or Security, PCNSE or equivalent level certification desired. Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

Project Role : Cloud Migration Engineer Project Role Description : Provides assessment of existing solutions and infrastructure to migrate to the cloud. Plan, deliver, and implement application and data migration with scalable, high-performance solutions using private and public cloud technologies driving next-generation business outcomes. Must have skills : Network Infrastructures Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Cloud Migration Engineer, you will provide assessment of existing solutions and infrastructure to migrate to the cloud. Plan, deliver, and implement application and data migration with scalable, high-performance solutions using private and public cloud technologies driving next-generation business outcomes. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work related problems. Implement cloud migration strategies effectively. Collaborate with cross-functional teams to ensure successful migration. Optimize cloud infrastructure for performance and cost-efficiency. Troubleshoot and resolve migration-related issues. Provide training and guidance to junior team members. Professional & Technical Skills: Must To Have Skills: Proficiency in Network Infrastructures. Strong understanding of cloud migration technologies. Experience with cloud service providers like AWS, Azure, or Google Cloud. Knowledge of networking protocols and security measures. Hands-on experience in implementing cloud migration strategies. Additional Information: The candidate should have a minimum of 3 years of experience in Network Infrastructures. This position is based at our Pune office. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Integration Engineer Project Role Description : Provide consultative Business and System Integration services to help clients implement effective solutions. Understand and translate customer needs into business and technology solutions. Drive discussions and consult on transformation, the customer journey, functional/application designs and ensure technology and business solutions represent business requirements. Must have skills : Network Infrastructures Good to have skills : Incident Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Integration Engineer, you will provide consultative Business and System Integration services to assist clients in implementing effective solutions. Your typical day will involve engaging with clients to understand their needs, facilitating discussions on transformation, and ensuring that the technology and business solutions align with their requirements. You will work collaboratively with various teams to translate customer needs into actionable plans, driving the customer journey and functional designs to achieve optimal outcomes. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Facilitate workshops and meetings to gather requirements and feedback from stakeholders. Develop and maintain documentation related to integration processes and solutions. Monitor the network infrastructure services and react upon alerts according to the operational procedures. Conduct first level incident analysis. Create, assign and follow-up on network infrastructure services incident tickets. Support out of hours activities, participate to work in shifts (2) and to on-call rotations. Strictly adhere to corporate processes, standards, policies and operational procedures. Maintain documentation and operational procedures. Professional & Technical Skills: Must To Have Skills: Proficiency in Network Infrastructures. Good To Have Skills: Experience with Incident Management. Strong understanding of network protocols and architectures. Experience with cloud-based network solutions and services. Familiarity with network security principles and practices. Excellent understanding of networking and connectivity technologies, and a general understanding of other IT infrastructure components. Previous experience in a similar role (3 years). Knowledge of ITSM and specifically of Incident Management. Additional Information: The candidate should have minimum 5 years of experience in Network Infrastructures. This position is based at our Hyderabad office. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Integration Engineer Project Role Description : Provide consultative Business and System Integration services to help clients implement effective solutions. Understand and translate customer needs into business and technology solutions. Drive discussions and consult on transformation, the customer journey, functional/application designs and ensure technology and business solutions represent business requirements. Must have skills : Network Infrastructures Good to have skills : Incident Management Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Integration Engineer, you will provide consultative Business and System Integration services to assist clients in implementing effective solutions. Your typical day will involve engaging with clients to understand their needs, facilitating discussions on transformation, and ensuring that the technology and business solutions align with their requirements. You will work collaboratively with various teams to translate customer needs into actionable plans, driving the customer journey and application designs to achieve optimal outcomes. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Facilitate workshops and meetings to gather requirements and feedback from stakeholders. Develop and maintain documentation related to integration processes and solutions. Monitor the network infrastructure services and react upon alerts according to the operational procedures. Conduct first level incident analysis. Create, assign and follow-up on network infrastructure services incident tickets. Support out of hours activities, participate to work in shifts (2) and to on-call rotations. Strictly adhere to corporate processes, standards, policies and operational procedures. Maintain documentation and operational procedures. Professional & Technical Skills: Must To Have Skills: Proficiency in Network Infrastructures. Good To Have Skills: Experience with Incident Management. Strong understanding of network protocols and architectures. Experience with cloud-based integration solutions. Familiarity with API management and integration platforms. Excellent understanding of networking and connectivity technologies, and a general understanding of other IT infrastructure components. Previous experience in a similar role (3 years). Knowledge of ITSM and specifically of Incident Management. Additional Information: The candidate should have minimum 5 years of experience in Network Infrastructures. This position is based at our Hyderabad office. A 15 years full time education is required. Qualification 15 years full time education

Project Role : Network Operations Representative Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments. Must have skills : Network Infrastructures Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : A 15 Years of full time of education Summary :As a Network Operations Representative, you will configure, integrate, and manage the life cycle of telecommunication network elements and associated configurations across Fulfillment and Assurance. You will also manage back office system data records and support customer activations and configuration adjustments. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Ensure seamless integration of telecommunication network elements. Manage and maintain configuration across Fulfillment and Assurance. Support customer activations and configuration adjustments. Provide technical expertise in troubleshooting network issues. Collaborate with cross-functional teams to optimize network performance. Professional & Technical Skills: Must To Have Skills: Proficiency in Network Infrastructures. Strong understanding of network protocols and technologies. Experience with network monitoring and troubleshooting tools. Knowledge of network security principles. Hands-on experience in network configuration and optimization. Additional Information: The candidate should have a minimum of 3 years of experience in Network Infrastructures. This position is based at our Pune office. A 15 Years of full time of education is required. Qualification A 15 Years of full time of education

Project Role : Technology Platform Engineer Project Role Description : Creates production and non-production cloud environments using the proper software tools such as a platform for a project or product. Deploys the automation pipeline and automates environment creation and configuration. Must have skills : Incident Management Good to have skills : Network Infrastructures Minimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Platform Engineer, you will create production and non-production cloud environments using appropriate software tools tailored for specific projects or products. Your typical day will involve deploying automation pipelines and automating the creation and configuration of environments, ensuring that all processes are efficient and effective while collaborating with various teams to meet project goals. Roles & Responsibilities: Expected to be an SME. Collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Facilitate knowledge sharing sessions to enhance team capabilities. Monitor and evaluate team performance to ensure alignment with project objectives. Professional & Technical Skills: Must To Have Skills: Proficiency in Incident Management. Good To Have Skills: Experience with Network Infrastructures. Strong understanding of cloud environment setup and management. Experience with automation tools for environment configuration. Familiarity with incident response protocols and best practices. Very good understanding of cloud computing concepts. Very good understanding of information security concepts. -Very strong customer-oriented mindset and attitude, experience in interacting with both internal and external customers. Additional Information: The candidate should have minimum 7.5 years of experience in Incident Management. This position is based in Hyderabad. A 15 years full time education is required. Qualification 15 years full time education

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : Infrastructure Service Management Good to have skills : Network Infrastructures Minimum 7.5 year(s) of experience is required Educational Qualification : BE / B Tech / B. Sc or Diploma (8/ 9 years) in IT / Computer Science / Electronics & Telecommunications / Electronics Summary :As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. Your typical day will involve providing operational support, ensuring production systems and devices are online and available, and managing the delivery of IT services. Roles & Responsibilities: - Responsible for Infrastructure Security Vulnerability management Responsible for conducting security and standards audits in the Global network infrastructure. Being custodian of the main Compliance metrics, carrying out proactive tasks to mitigate recurring risks / issues that may impact them. Lead the delivery of IT production systems and services, ensuring client satisfaction and management of risk to services. Conduct thorough analysis of current security measures in place and audit information security protocols to ensure compliance with external/internal policies and procedures Perform compliance assessments, gap analysis based on industry standards and report on progress to senior management. Collaborate with cross-functional teams to ensure the delivery of IT services meets client requirements and expectations. Communicate effectively with stakeholders, including clients, vendors, and internal teams, to ensure the successful delivery of IT services. Professional & Technical Skills: Must To Have Skills:Experience in Infrastructure Service Management. Good To Have Skills:Experience in Network Infrastructures. Strong understanding of IT service management principles and best practices. Experience in incident management, problem management, change management, and service level management. Experience in managing the delivery of IT services, including managing risk and ensuring client satisfaction. Solid grasp of IT infrastructure, including network infrastructures, servers, storage, and databases. Additional Information: The candidate should have a minimum of 7.5 years of experience in Infrastructure Service Management. The ideal candidate will possess a strong educational background in information technology, computer science, or a related field, along with a proven track record of delivering impactful IT services. This position is based at our Bengaluru office. Working experience in network environments, CCNA certificate is a plus Qualification BE / B Tech / B. Sc or Diploma (8/ 9 years) in IT / Computer Science / Electronics & Telecommunications / Electronics

Project Role : Technology Architect Project Role Description : Review and integrate all application requirements, including functional, security, integration, performance, quality and operations requirements. Review and integrate the technical architecture requirements. Provide input into final decisions regarding hardware, network products, system software and security. Must have skills : Network Infrastructures Good to have skills : Network Engineering Planning and Deployment Solution Minimum 7.5 year(s) of experience is required Educational Qualification : 15 Years full time education Summary :As a Technology Architect, you will be responsible for reviewing and integrating all application requirements, including functional, security, integration, performance, quality, and operations requirements. You will also review and integrate the technical architecture requirements. Your typical day will involve providing input into final decisions regarding hardware, network products, system software, and security. Roles & Responsibilities: Lead the review and integration of all application requirements, including functional, security, integration, performance, quality, and operations requirements. Review and integrate the technical architecture requirements. Provide input into final decisions regarding hardware, network products, system software, and security. Collaborate with cross-functional teams to ensure the successful delivery of technology solutions. Develop and maintain technical documentation related to network infrastructures. Professional & Technical Skills: Must To Have Skills:In-depth knowledge of network infrastructures. Good To Have Skills:Network Engineering Planning and Deployment Solution. Strong understanding of hardware, network products, system software, and security. Experience in collaborating with cross-functional teams. Experience in developing and maintaining technical documentation related to network infrastructures. Additional Information: The candidate should have a minimum of 7.5 years of experience in Network Infrastructures. The ideal candidate will possess a strong educational background in Technology & Information Architectures, Computer Science, or a related field, along with a proven track record of delivering impactful technology solutions. This position is based at our Bengaluru office. Qualifications 15 Years full time education

Project Role : Infrastructure Architect Project Role Description : Lead the definition, design and documentation of technical environments. Deploy solution architectures, conduct analysis of alternative architectures, create architectural standards, define processes to ensure conformance with standards, institute solution-testing criteria, define a solutions cost of ownership, and promote a clear and consistent business vision through technical architectures. Must have skills : Network Infrastructures Good to have skills : Enterprise Network Operations Minimum 3 year(s) of experience is required Educational Qualification : CCNA CCNP Summary :As an Infrastructure Architect, you will be responsible for leading the definition, design, and documentation of technical environments. Your typical day will involve deploying solution architectures, conducting analysis of alternative architectures, creating architectural standards, defining processes to ensure conformance with standards, instituting solution-testing criteria, defining a solution's cost of ownership, and promoting a clear and consistent business vision through technical architectures. Roles & Responsibilities: Lead the definition, design, and documentation of technical environments. Deploy solution architectures and conduct analysis of alternative architectures. Create architectural standards and define processes to ensure conformance with standards. Institute solution-testing criteria and define a solution's cost of ownership. Promote a clear and consistent business vision through technical architectures. Professional & Technical Skills: Must To Have Skills:Proficiency in Network Infrastructures. Good To Have Skills:Experience with Enterprise Network Operations. Strong understanding of network infrastructures. Experience in deploying solution architectures. Solid grasp of architectural standards and processes. Experience in instituting solution-testing criteria. Additional Information: The candidate should have a minimum of 3 years of experience in Network Infrastructures. The ideal candidate will possess a strong educational background in Technology Architecture, Technology & Information Architectures, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications CCNA CCNP

Project Role : Infrastructure Architect Project Role Description : Lead the definition, design and documentation of technical environments. Deploy solution architectures, conduct analysis of alternative architectures, create architectural standards, define processes to ensure conformance with standards, institute solution-testing criteria, define a solutions cost of ownership, and promote a clear and consistent business vision through technical architectures. Must have skills : Network Infrastructures, Enterprise Network Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : BE Btech CCNA CCNP Summary :As an Infrastructure Architect, you will be responsible for leading the definition, design, and documentation of technical environments. Your typical day will involve deploying solution architectures, conducting analysis of alternative architectures, creating architectural standards, defining processes to ensure conformance with standards, instituting solution-testing criteria, defining a solution's cost of ownership, and promoting a clear and consistent business vision through technical architectures. Roles & Responsibilities: Lead the definition, design, and documentation of technical environments. Deploy solution architectures and conduct analysis of alternative architectures. Create architectural standards and define processes to ensure conformance with standards. Institute solution-testing criteria and define a solution's cost of ownership. Promote a clear and consistent business vision through technical architectures. Professional & Technical Skills: Must To Have Skills:Network Infrastructures, Enterprise Network Operations. Good To Have Skills:Experience with Cloud Computing, Virtualization, and Network Security. Strong understanding of network infrastructures and enterprise network operations. Experience with designing and implementing network infrastructures. Experience with network security and virtualization technologies. Additional Information: The candidate should have a minimum of 3 years of experience in Network Infrastructures. The ideal candidate will possess a strong educational background in Computer Science, Information Technology, or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Gurugram office. Qualifications BE Btech CCNA CCNP

Project Role : Risk and Compliance Representative Project Role Description : Support service delivery through quality and risk management. Increase awareness of compliance policies and processes. Must have skills : Network Infrastructures Good to have skills : Network Security Operations, Network Analytics Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Global Network Services - Network Platforms - Service Assurance - Risk Management Lead.Job description.The GNS SA Risk Lead has the following primary responsibilities:CIONOW - on a weekly basis monitor the CIONOW dashboard for any reported vulnerabilities or patching requirements. This is for all in scope applications within the Network Platforms area.All identified vulnerabilities / patching updates are to be notified to the application POC for remediation.Mobile BitSight Monitoring & Remediation - The risk lead is responsible for monitoring and driving remediation of weekly identified incidents. These comprise of incidents where mobile devices accessing the internet are not obfuscated as per the set standard.Service Assurance Control Points- On a daily basis, monitor and remediate all in scope identified control points within the Network Portal. Currently there are 17 control points in scope. Some examples are: Missing or Incorrect building codes, missing OS version, missing Site Type, missing Country, missing serial number, missing region etc. Process Review, Improvement planning and implementation - Perform in depth process reviews of device configuration and device onboarding standards and cross reference them against the defined control points as mentioned above. Drive innovation and long-term strategic improvements to eliminate the need for the above defined control points. This is a high value add area that can significantly reduce resource efforts.Device Life Cycle Administration & Auditing - Twice per year perform an audit of all devices that do NOT have an EOVS (End of Vulnerability Support) date set in the Network Portal. The audit requires a review of vendor EOVS publications. Any new publication is to be entered against the relevant device model or OS Version within the Admin segment of the Network Portal.Guidance - All devices or OS versions that have reached EOVS are to have guidance defined using Architecture standards. Ensure all device owners have been notified by either reaching out to them directly or by notifying the Life Cycle Management team.Team management and delegation of all in scope tasks - as the Risk Lead it is your responsibility to manage, oversee and delegate all in scope tasks and duties. Ensure team tasks are handled in a timely and accurate manner. Track the performance of any team members and provide lead guidance on a regular basis. Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Enterprise Network Operations Good to have skills : Network Infrastructures Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Key Responsibilities : Management and maintenance of the LAN / WAN/ Internet environment Delivering and establishing projects related network implementation for clients and internal teams Provide support and troubleshooting of the network issues with respect to the projects/internal environment End to end project transition. Meet customer expectation with timely delivery of all network services per the defined in OLA Deliver the result by adhering to the defined processes like ISO 20000, ISO27001, BS25999 Technical Experience : Strong technical knowledge on troubleshooting Cisco routers, switches, and firewalls Knowledge about Cloud platforms. Should have strong skills on at least 2 skills Switching, Routing, Firewalls and should have moderate skills in other technology. Minimum experience on VPN configuration on SRX/Paloalto/Fortigate. Should have prior experience in handling production network monitoring. Lab experience will not be considered. Exposure on configuring and troubleshooting switching environment with STP, VTP, HSRP Professional Attributes : excellent Verbal and Written Communication skills Ability to take ownership and work independently with good interpersonal skills handling initiatives and ideas Work as a team player with positive attitude towards work Proven ability to manage own workload Educational Qualification:Degree in EC/IT/CS /15 years of Full time education Qualifications 15 years full time education

Project Role : Network Operations Representative Project Role Description : Design specialist solutions in line with business needs. Act as a service fulfillment and program SME and be accountable for tracking and reporting performance measurements and SLAs of service fulfillment teams to the client. Deliver business value to the project and work with clients on performance and process optimization. Must have skills : Enterprise Network Operations Good to have skills : Network Infrastructures, Cloud Network Operations Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As part of Network Operations, you will be responsible for managing a Hybrid Enterprise network Infrastructure in line with business needs. Your typical day will involve working with Enterprise Network Operations and collaborating with clients on incident management, service fulfillment teams and delivering business value to the project. You will also be expected to contribute towards process optimization, service improvements, and performance related measurements/reporting. Roles & Responsibilities:1 - Provide operational support for a hybrid WAN/LAN/Cloud (IaaS) environment operating 7 x 24 x 3652 - Monitor and Troubleshoot WAN problems in a global network architecture extending across multiple geographies3 - Troubleshooting and resolve issues on wired and wireless LAN networks4 - Coordinate with Hardware vendors for operational issues5 - Support key network services like DNS, DHCP and AAA6 - Contribute towards Service Improvements/client value adds with an agile mindset. Professional & Technical Skills:1 - Expert hands-on knowledge in enterprise level networking and excellent troubleshooting skills2 - Excellent knowledge of BGP, OSPF and IP protocols in an MPLS and BGP Environment3 - Comprehensive understanding of Layer 2 and 3 protocols4 - Comprehensive understanding of L3 VPNs S2S/C2S from both routers and security platforms like Palo Alto, Juniper SRX, Fortinet5 - Network Automation skill using Python, Ansible or any other Scripting Language6 - AWS, Azure or Google Cloud knowledge preferable Additional Information:1 - Customer service skills and client focus2 - Strong communication and interpersonal skills including an ability to convey technical information using non-technical language3. The ideal candidate will possess a strong educational background in Information Technology Operations or a related field, along with a proven track record of delivering impactful solutions.4- Strong verbal and written communication skills Educational Qualification:1 - BE, BTech, MCA equivalent or above2 - Relevant network/cloud Certification preferable DevOps Qualifications 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Infrastructures Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years of Full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. You can accurately define a client issue and interpret and design a resolution based on deep product knowledge. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Provide technical support to clients and internal teams. Troubleshoot network infrastructure issues efficiently. Implement and maintain network security measures. Collaborate with cross-functional teams to optimize network performance. Document network configurations and procedures for reference. Professional & Technical Skills: Must To Have Skills:Proficiency in Network Infrastructures. Strong understanding of network protocols and technologies. Experience with network monitoring tools like Wireshark. Knowledge of routing and switching protocols. Hands-on experience in configuring and troubleshooting network devices. Additional Information: The candidate should have a minimum of 3 years of experience in Network Infrastructures. This position is based at our Jaipur office. A 15 years of Full time education is required. Qualifications 15 years of Full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Network Security Implementation Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Your typical day will involve interfacing with clients, interpreting and resolving issues, and ensuring smooth system operations. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with clients to understand their issues and provide effective resolutions. Interpret client issues and design appropriate solutions based on deep product knowledge. Ensure smooth system operations by monitoring and resolving any technical issues. Maintain strong communication with clients to keep them informed about the progress of issue resolution. Professional & Technical Skills: Must To Have Skills:Proficiency in Network Security Implementation. Strong understanding of network security protocols and technologies. Experience in implementing and managing network security solutions. Knowledge of firewall configurations and intrusion detection systems. Familiarity with VPN technologies and secure remote access. Good To Have Skills:Experience with network monitoring tools. Knowledge of network troubleshooting and performance optimization. Understanding of network infrastructure and architecture. Additional Information: The candidate should have a minimum of 5 years of experience in Network Security Implementation. This position is based at our Pune office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Technology Architect Project Role Description : Design and deliver technology architecture for a platform, product, or engagement. Define solutions to meet performance, capability, and scalability needs. Must have skills : Network Infrastructures Good to have skills : NA Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Architect, you will be responsible for designing and delivering technology architecture for a platform, product, or engagement. You will define solutions to meet performance, capability, and scalability needs, ensuring the success of the project. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead technology discussions and provide guidance on architectural decisions- Stay updated on emerging technologies and trends in the industry- Mentor junior team members and provide technical expertise Professional & Technical Skills:- Must To Have Skills:Proficiency in Network Infrastructures- Strong understanding of cloud technologies and architectures- Experience in designing and implementing network solutions- Knowledge of security protocols and best practices- Hands-on experience with network monitoring and troubleshooting tools Additional Information:- The candidate should have a minimum of 5 years of experience in Network Infrastructures- This position is based at our Gurugram office- A 15 years full time education is required Qualifications 15 years full time education

Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Network Infrastructures Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Excellent knowledge and troubleshooting skills on Cisco Routers, Switches, Cisco Wireless Access Points, Cisco Wireless Controllers, Meraki appliance,SD-WAN,Arista,Cisco ACI and Nexus. Must have extensive working experience with IP routing protocol such as OSPF, EIGRP,ISIS and BGP and other technologies such as VRF/IPSec/NAT/Policy Routing. Roles & Responsibilities:Should have good experience in Networking projects includes network analysis, design, implementation and troubleshooting.Must be able to work independently or as a contributing member to the team.Must have extensive working experience with IP routing protocol such as OSPF, EIGRP,ISIS and BGP and other technologies such as VRF/IPSec/NAT/Policy Routing.Must have experience in configuring and troubleshooting various Switching protocols which includes VTP, STP, RSTP, PVST, MSTP.Must be capable of design; build and deploy Spine and leaf topology, Cisco ACI and VMWare NSX.Build, Configure, and / or upgrade new and existing system components in accordance with customer approved functional design requirementsResponsible for overall project management, technical evaluation, problem solving and turn-up of the service. Professional & Technical Skills:Good Knowledge in BIG-IP F5 Products. -Candidate must be an expert in F5 Load Balancing platforms and will possess a working knowledge of Subnetting, SuperNet concepts, basic of Router & Switches, and cloud security. Must configure and maintain F5 Load Balancers and have good knowledge of WAN/LAN network management and monitoring. Look into the daily administration of the network load balancer environment and implementation. Should collaborate with network and engineering teams regarding load balancing infrastructure for cloud and data center environments. Load Balancer Cloud knowledge of AWS template Script, Azure Templates scripting, and Python Scripting. F5s iRule scripting language and have spent time automating tasks. -Should have good demonstrative skills of handling client communications. Responsible for having discussions with customer to understand scope of work.-Must have experience in creation of technical BOM and Prepare High level and --Low-level Diagrams as per customer standards and agreement.-Familiar with SD-WAN; SDN and SD-Access Technologies. Additional Information:Good to have packet capture analysis skillsCCNP / CCIE certificationsKnowledge about ITIL processes is mustGood communication and collaboration skillsAt least 9+ years of core network experience. Qualifications 15 years full time education

Project Role : Infra Tech Support Practitioner Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting. Must have skills : Network Infrastructures Good to have skills : Microsoft Azure IaaS Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Ensure smooth functioning of production and development systems. Perform hardware and software support for server and network areas. Troubleshoot and resolve technical issues at L1 and L2 levels. Implement technology solutions based on defined operating models and processes. Professional & Technical Skills: Must To Have Skills:Proficiency in Network Infrastructures. Good To Have Skills:Experience with Microsoft Azure IaaS. Strong understanding of network infrastructures and protocols. Knowledge of server and network hardware and software. Experience in troubleshooting and resolving technical issues. Familiarity with operating system-level configurations. Ability to implement technology solutions based on defined processes. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 5 years of experience in Network Infrastructures. This position is based at our Coimbatore office. A 15 years full time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Network Infrastructures Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of network infrastructures and resolving any technical problems that may arise. Your expertise in troubleshooting and problem-solving will be essential in maintaining the efficiency and reliability of our applications and cloud support services. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Collaborate with cross-functional teams to troubleshoot and resolve application and network infrastructure issues. Monitor and analyze system performance to identify and address any bottlenecks or inefficiencies. Provide technical support and guidance to end-users, ensuring timely resolution of their issues. Develop and maintain documentation for troubleshooting procedures and best practices. Stay updated with the latest industry trends and technologies to continuously improve the application support process. Professional & Technical Skills: Must To Have Skills:Proficiency in Network Infrastructures. Strong understanding of network protocols, including TCP/IP, DNS, DHCP, and VPN. Experience with network monitoring tools such as Wireshark or SolarWinds. Knowledge of firewall configurations and security protocols. Familiarity with cloud platforms like AWS or Azure. Good To Have Skills:Experience with ITIL framework. Experience in scripting languages like Python or PowerShell. Understanding of virtualization technologies such as VMware or Hyper-V. Additional Information: The candidate should have a minimum of 3 years of experience in Network Infrastructures. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : Network Infrastructures Minimum 3 year(s) of experience is required Educational Qualification : Graduate DegreeITIL certification Network FundamentalsCCNA CCNP Cisco WiFi Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of enterprise network operations. Your typical day will involve troubleshooting and resolving software issues, collaborating with cross-functional teams, and providing technical support to end-users. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Troubleshoot and resolve software issues reported by end-users.- Collaborate with cross-functional teams to identify and solve issues within critical business systems.- Provide technical support and guidance to end-users.- Document and maintain knowledge base articles for issue resolution.- Assist in the implementation and maintenance of enterprise network operations.- Stay updated with the latest industry trends and technologies.- Ensure compliance with established ITIL processes and procedures. Professional & Technical Skills:- Must To Have Skills:Proficiency in Enterprise Network Operations.- Good To Have Skills:Experience with Network Infrastructures.- Strong understanding of network fundamentals.- Experience with Cisco WiFi and network infrastructures.- Hands-on experience with Cisco certifications such as CCNA and CCNP.- Knowledge of ITIL processes and procedures.- Excellent problem-solving and troubleshooting skills.- Strong communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 3 years of experience in Enterprise Network Operations.- This position is based at our Mumbai office.- A Graduate Degree is required. Qualifications Graduate DegreeITIL certification Network FundamentalsCCNA CCNP Cisco WiFi

Building and maintaining the network infrastructure, especially in OT network Collaborating with network architects to design and implement functional company networks. Installing and configuring networking hardware. Required Candidate profile Creating and implementing network security measures. Conducting regular network performance tests. Delegating networking maintenance tasks. Dealing with escalated network support issues. Perks and benefits as it is customary for all MNC's