Network Engineer/Network security

Job Description

Movate (formerly known as CSS Corp) is a global customer experience and technology consulting services provider, disrupting the industry with a unique intersection of industry leading proprietary solutions, resilient operations, and innovative business engagement models. It has emerged as a compelling alternative to the traditional IT and support service providers with its premium service offerings and differentiated value propositions that solve clients critical business problems proactively. The company is a digital transformation partner of choice for its clients, which include the world’s top innovators across industries, from mid-market players to large enterprises. Its diverse team of over 11,700 customer centric thinkers, collaborators, and co-creators across 20 global locations, is passionate about helping clients succeed through intelligent automation-led outcomes. Position : Network Engineer (L1 Engineer) Experience : 2 – 5 years Job Location : Chennai - Perungalathur Job Responsibilities: Handles first level calls/cases from Enterprise customers. Case ownership, documentation and management Customer Management, Setting right expectation, Situation handling. Driving case progression as per the SLA Utilizing tools and systems, Working with relevant groups in the client organization (SE, Support Manager, L3) for case progression and updates Backlog Management and meet the expectation set with customers. Work on pending cases(backlogs) and drive towards closure Periodic follow up as per SLA defined by the client. Process, Queue Adherence and SLA awareness Adhere to the process guidelines specified for the defined environment (SIP, ISO etc.) Knowledge Base Article Creation when there is an opportunity for it. To contribute knowledge base and the knowledge sharing forum Improving customer experience and Building relationship Completing PCNSE certification within 120 days of go-live