Network Administrator

Job Description

Summary: Professional Network Administrator IT position with main responsibilities of all administrative tasks which includes configuration, monitoring and troubleshooting all the network related issues. Assist in maintaining the audio-video equipment in meeting rooms, conference rooms, training room, Unified call managers and new project implementations. Should be focused, dedicated and user friendly. Roles & Responsibilities: L1/L2 should do basic trouble shooting of network issues of the assigned ticket and resolve the issues Take responsibility of assigning the tickets to self and resolve the issues within the SLAs Configuring Switches and Routers and other network devices includes Audio/Video, VTC etc. Troubleshooting the Vlan, Network port and internet issues raised by the stakeholders Raising the TAC ticket with approved Network AMC vendor or Cisco for troubleshooting the critical issues and documenting the same for the record purpose Raising a ticket/call with Audio/Video equipments to troubleshoot the issue and co-ordinate with the vendor for replacing the device Co-ordinate with AMC vendor for quarterly maintenance with Audio/Video and Network devices. Raising a TAC ticket with AMC vendor /Cisco to replace a faulty device under RMA as per our contracted support. Creating the new Extension, modifications and assigning the IP phones to the new joiners as per the requests. Verifying and upgrading the IP Phones with the latest firmware updates from Cisco Help and provide support to the network team member in new projects implementation, configuration and installation (MAC Move, Add and Configure) Monitor the Network using PRTG network monitoring software for the network performance issues including availability, bandwidth utilization, throughput and latency. Providing extended support and troubleshooting the issues with WebEx for the Users and external stakeholders Providing support in connecting WebEx to the users in different meeting rooms as and when required. Troubleshooting and resolving the issues related to connecting the laptops in the meeting rooms during presentations Reporting network operational status by gathering prioritizing information to the reporting manager. Generate the monthly reports pertaining to bandwidth and save it to network drives for audit purpose Managing and taking associated backups of Network Devices and AV devices Prepare the meeting rooms ready for Town Hall or other meetings and ensure smooth operations of AV Infrastructure configurations and effective coordinations Documentation of IT Infrastructure including Change & Incident Management System and knowledge-based troubleshooting steps Managing and Maintaining Asset inventory of Network, Audio & Video equipments. Asset labelling for Switches, Routers, AV equipment and other network devices Adherence to IT Audits - Internal & External manage the respective documentations Protects organization's value by keeping information confidential. Supervise and administering network cabling work across the floors with Hub rooms and Workstations to provide LAN connectivity Verify and Maintain HUB rooms hygiene with proper dressing and labelling. Prerequisites: Bachelor’s degree in IT/Computer Science or relevant discipline 5 - 7+ years of experience in IT Network management Strong and hands on knowledge of IT infrastructure technologies, including Cisco and FortiGate, Ruckus technologies and cloud services. Must be able to work independently with ownership. Excellent problem-solving, analytical, and organizational skills. Effective cross functional experience across various IT teams, Business, Finance and Procurement Sound understanding of Windows and Network related Infrastructure spread across virtual and hyperconverged systems. Ability to make quick decisions in complex situations. Experience in working in IT Healthcare domain. Ensure appropriate documentation of core IT process and system landscapes. Building operational & system efficiencies by reviewing trends and requirements. Work location : Hyderabad Mode of Work: Work from Office Interested candidates with relevant experience from the scratch (from setting up switches) can apply to https://dmhrms.qandle.com/#/jobs?jobId=67933984afa492d52b8c82dd https://dmhrms.qandle.com/#/jobs?jobId=67933984afa492d52b8c82dd&apply_now