"Urgently Looking for a Dispatcher in Mohali Location" Key Responsibilities: Scheduling and Dispatching: Planning and scheduling limousine services based on customer requests, optimizing routes and schedules. Communication: Communicating effectively with drivers, clients, and internal teams to ensure smooth operations and resolve any issues. Monitoring and Tracking: Tracking the status of drivers and vehicles to ensure timely arrival and departure, and addressing any delays or issues. Customer Service: Responding to client inquiries, handling reservations, and providing excellent customer support. Record Keeping: Maintaining accurate records of all transportation requests and dispatches. Problem Solving: Addressing unexpected issues or changes in schedules and ensuring minimal disruption to service. Safety: Ensuring the safety of both drivers and passengers by adhering to company policies and regulations. Essential Skills: Excellent communication skills: Both written and verbal, with the ability to communicate clearly and effectively with various stakeholders. Strong organizational skills: To manage multiple tasks, prioritize effectively, and maintain accurate records. Problem-solving skills: To handle unexpected situations and find creative solutions. Time management skills: To manage multiple tasks, prioritize effectively, and meet deadlines. Knowledge of local traffic patterns and routes: To optimize routes and schedules. Ability to work under pressure: To handle high-volume calls and requests, especially during peak hours. Familiarity with dispatch software and systems: To manage reservations, track vehicles, and communicate with drivers. Comfortable to work in Rotational Shifts Minimum 2 to 3 years of Experience Required in Dispatch Note: Wok from Home Not Allowed Local Candidates Preferred for this Profile Show more Show less

"Urgently Looking for a Dispatcher in Mohali Location" Key Responsibilities: Scheduling and Dispatching: Planning and scheduling limousine services based on customer requests, optimizing routes and schedules. Communication : Communicating effectively with drivers, clients, and internal teams to ensure smooth operations and resolve any issues. Monitoring and Tracking : Tracking the status of drivers and vehicles to ensure timely arrival and departure, and addressing any delays or issues. Customer Service : Responding to client inquiries, handling reservations, and providing excellent customer support. Record Keeping : Maintaining accurate records of all transportation requests and dispatches. Problem Solving : Addressing unexpected issues or changes in schedules and ensuring minimal disruption to service. Safety : Ensuring the safety of both drivers and passengers by adhering to company policies and regulations. Essential Skills: Excellent communication skills : Both written and verbal, with the ability to communicate clearly and effectively with various stakeholders. Strong organizational skills: To manage multiple tasks, prioritize effectively, and maintain accurate records. Problem-solving skills : To handle unexpected situations and find creative solutions. Time management skills : To manage multiple tasks, prioritize effectively, and meet deadlines. Knowledge of local traffic patterns and routes: To optimize routes and schedules. Ability to work under pressure : To handle high-volume calls and requests, especially during peak hours. Familiarity with dispatch software and systems : To manage reservations, track vehicles, and communicate with drivers. Comfortable to work in Rotational Shifts Minimum 2 to 3 years of Experience Required in Dispatch Note: Wok from Home Not Allowed Local Candidates Preferred for this Profile Interested candidates may share their resume at hr@netquall.com Show more Show less

"Urgently Looking for a Dispatcher in Mohali Location" Key Responsibilities: Scheduling and Dispatching: Planning and scheduling limousine services based on customer requests, optimizing routes and schedules. Communication: Communicating effectively with drivers, clients, and internal teams to ensure smooth operations and resolve any issues. Monitoring and Tracking: Tracking the status of drivers and vehicles to ensure timely arrival and departure, and addressing any delays or issues. Customer Service: Responding to client inquiries, handling reservations, and providing excellent customer support. Record Keeping: Maintaining accurate records of all transportation requests and dispatches. Problem Solving: Addressing unexpected issues or changes in schedules and ensuring minimal disruption to service. Safety: Ensuring the safety of both drivers and passengers by adhering to company policies and regulations. Essential Skills: Excellent communication skills: Both written and verbal, with the ability to communicate clearly and effectively with various stakeholders. Strong organizational skills: To manage multiple tasks, prioritize effectively, and maintain accurate records. Problem-solving skills: To handle unexpected situations and find creative solutions. Time management skills: To manage multiple tasks, prioritize effectively, and meet deadlines. Knowledge of local traffic patterns and routes: To optimize routes and schedules. Ability to work under pressure: To handle high-volume calls and requests, especially during peak hours. Familiarity with dispatch software and systems: To manage reservations, track vehicles, and communicate with drivers. Comfortable to work in Rotational Shifts Minimum 2 to 3 years of Experience Required in Dispatch Note: Wok from Home Not Allowed Local Candidates Preferred for this Profile Interested candidates may share their resume at hr@netquall.com Show more Show less

"Urgent Hiring for Call Quality Auditor & Trainer for Mohali Location" Job Description: We are seeking a detail-oriented, analytical, and people-focused Call Quality Auditor & Trainer to oversee the quality assurance of our customer support team. This dual-role position is responsible for monitoring and evaluating call interactions, identifying training needs, and conducting both new hire and on-the-job training (OJT) sessions to ensure exceptional service standards are met. Key Responsibilities: Call Quality Auditing: Monitor inbound and outbound customer service calls across teams. Evaluate interactions based on pre-defined quality standards and compliance requirements. Provide structured and actionable feedback to agents and team leads. Identify call trends, gaps in service delivery, and recurring issues. Maintain accurate quality scoring records and reports. Training & Development: Conduct new hire training programs, including onboarding, product/process training, soft skills, and systems. Facilitate on-the-job training (OJT) and refresher sessions for existing staff. Collaborate with Team Leaders and Operations to identify under performing agents and create performance improvement plans. Develop and update training content, manuals, and call scripts. Deliver training using various methods (classroom, e-learning, role-plays, etc.). Collaboration & Reporting: Coordinate with QA, Training, and Ops teams to align quality standards and training goals. Generate weekly and monthly quality reports and present insights to management. Recommend process or policy improvements based on audit findings. Support performance calibration sessions and audit consistency checks. Qualifications & Requirements: Bachelor’s degree in any discipline (preferred). 4+ years of experience in call center QA and/or training roles. Excellent verbal and written communication skills Strong analytical, coaching, and interpersonal skills. Proficiency in call monitoring tools, CRM systems, and Microsoft Office Suite. Ability to handle training groups and one-on-one coaching confidently. Comfortable working in a fast-paced, KPI-driven environment. Preferred Skills: Knowledge of customer service quality metrics (CSAT, FCR, AHT, QA scores). Certification in training (like Train the Trainer) or quality (like Six Sigma – Yellow/Green Belt) is a plus. Experience in BPO/KPO or customer support environment is highly desirable. Interested Candidates may share their resumes at hr@netquall.com Note: WFH is not allowed Local Candidates Preferred for this role.