NetQuall

"Urgently Looking for a Dispatcher in Mohali Location" Key Responsibilities: Scheduling and Dispatching: Planning and scheduling limousine services based on customer requests, optimizing routes and schedules. Communication: Communicating effectively with drivers, clients, and internal teams to ensure smooth operations and resolve any issues. Monitoring and Tracking: Tracking the status of drivers and vehicles to ensure timely arrival and departure, and addressing any delays or issues. Customer Service: Responding to client inquiries, handling reservations, and providing excellent customer support. Record Keeping: Maintaining accurate records of all transportation requests and dispatches. Problem Solving: Addressing unexpected issues or changes in schedules and ensuring minimal disruption to service. Safety: Ensuring the safety of both drivers and passengers by adhering to company policies and regulations. Essential Skills: Excellent communication skills: Both written and verbal, with the ability to communicate clearly and effectively with various stakeholders. Strong organizational skills: To manage multiple tasks, prioritize effectively, and maintain accurate records. Problem-solving skills: To handle unexpected situations and find creative solutions. Time management skills: To manage multiple tasks, prioritize effectively, and meet deadlines. Knowledge of local traffic patterns and routes: To optimize routes and schedules. Ability to work under pressure: To handle high-volume calls and requests, especially during peak hours. Familiarity with dispatch software and systems: To manage reservations, track vehicles, and communicate with drivers. Comfortable to work in Rotational Shifts Minimum 2 to 3 years of Experience Required in Dispatch Note: Wok from Home Not Allowed Local Candidates Preferred for this Profile Show more Show less

"Urgently Looking for a Dispatcher in Mohali Location" Key Responsibilities: Scheduling and Dispatching: Planning and scheduling limousine services based on customer requests, optimizing routes and schedules. Communication : Communicating effectively with drivers, clients, and internal teams to ensure smooth operations and resolve any issues. Monitoring and Tracking : Tracking the status of drivers and vehicles to ensure timely arrival and departure, and addressing any delays or issues. Customer Service : Responding to client inquiries, handling reservations, and providing excellent customer support. Record Keeping : Maintaining accurate records of all transportation requests and dispatches. Problem Solving : Addressing unexpected issues or changes in schedules and ensuring minimal disruption to service. Safety : Ensuring the safety of both drivers and passengers by adhering to company policies and regulations. Essential Skills: Excellent communication skills : Both written and verbal, with the ability to communicate clearly and effectively with various stakeholders. Strong organizational skills: To manage multiple tasks, prioritize effectively, and maintain accurate records. Problem-solving skills : To handle unexpected situations and find creative solutions. Time management skills : To manage multiple tasks, prioritize effectively, and meet deadlines. Knowledge of local traffic patterns and routes: To optimize routes and schedules. Ability to work under pressure : To handle high-volume calls and requests, especially during peak hours. Familiarity with dispatch software and systems : To manage reservations, track vehicles, and communicate with drivers. Comfortable to work in Rotational Shifts Minimum 2 to 3 years of Experience Required in Dispatch Note: Wok from Home Not Allowed Local Candidates Preferred for this Profile Interested candidates may share their resume at hr@netquall.com Show more Show less

"Urgently Looking for a Dispatcher in Mohali Location" Key Responsibilities: Scheduling and Dispatching: Planning and scheduling limousine services based on customer requests, optimizing routes and schedules. Communication: Communicating effectively with drivers, clients, and internal teams to ensure smooth operations and resolve any issues. Monitoring and Tracking: Tracking the status of drivers and vehicles to ensure timely arrival and departure, and addressing any delays or issues. Customer Service: Responding to client inquiries, handling reservations, and providing excellent customer support. Record Keeping: Maintaining accurate records of all transportation requests and dispatches. Problem Solving: Addressing unexpected issues or changes in schedules and ensuring minimal disruption to service. Safety: Ensuring the safety of both drivers and passengers by adhering to company policies and regulations. Essential Skills: Excellent communication skills: Both written and verbal, with the ability to communicate clearly and effectively with various stakeholders. Strong organizational skills: To manage multiple tasks, prioritize effectively, and maintain accurate records. Problem-solving skills: To handle unexpected situations and find creative solutions. Time management skills: To manage multiple tasks, prioritize effectively, and meet deadlines. Knowledge of local traffic patterns and routes: To optimize routes and schedules. Ability to work under pressure: To handle high-volume calls and requests, especially during peak hours. Familiarity with dispatch software and systems: To manage reservations, track vehicles, and communicate with drivers. Comfortable to work in Rotational Shifts Minimum 2 to 3 years of Experience Required in Dispatch Note: Wok from Home Not Allowed Local Candidates Preferred for this Profile Interested candidates may share their resume at hr@netquall.com Show more Show less

"Urgent Hiring for Call Quality Auditor & Trainer for Mohali Location" Job Description: We are seeking a detail-oriented, analytical, and people-focused Call Quality Auditor & Trainer to oversee the quality assurance of our customer support team. This dual-role position is responsible for monitoring and evaluating call interactions, identifying training needs, and conducting both new hire and on-the-job training (OJT) sessions to ensure exceptional service standards are met. Key Responsibilities: Call Quality Auditing: Monitor inbound and outbound customer service calls across teams. Evaluate interactions based on pre-defined quality standards and compliance requirements. Provide structured and actionable feedback to agents and team leads. Identify call trends, gaps in service delivery, and recurring issues. Maintain accurate quality scoring records and reports. Training & Development: Conduct new hire training programs, including onboarding, product/process training, soft skills, and systems. Facilitate on-the-job training (OJT) and refresher sessions for existing staff. Collaborate with Team Leaders and Operations to identify under performing agents and create performance improvement plans. Develop and update training content, manuals, and call scripts. Deliver training using various methods (classroom, e-learning, role-plays, etc.). Collaboration & Reporting: Coordinate with QA, Training, and Ops teams to align quality standards and training goals. Generate weekly and monthly quality reports and present insights to management. Recommend process or policy improvements based on audit findings. Support performance calibration sessions and audit consistency checks. Qualifications & Requirements: Bachelor’s degree in any discipline (preferred). 4+ years of experience in call center QA and/or training roles. Excellent verbal and written communication skills Strong analytical, coaching, and interpersonal skills. Proficiency in call monitoring tools, CRM systems, and Microsoft Office Suite. Ability to handle training groups and one-on-one coaching confidently. Comfortable working in a fast-paced, KPI-driven environment. Preferred Skills: Knowledge of customer service quality metrics (CSAT, FCR, AHT, QA scores). Certification in training (like Train the Trainer) or quality (like Six Sigma – Yellow/Green Belt) is a plus. Experience in BPO/KPO or customer support environment is highly desirable. Interested Candidates may share their resumes at hr@netquall.com Note: WFH is not allowed Local Candidates Preferred for this role.

"Urgent Requirement of Senior Software Engineer for Mohali Location" Key Responsibilities:- Integrate user-facing elements built by front-end developers with server-side logic. Lead and mentor software engineers; plan and track their tasks, code reviews, and growth. Design and build efficient, reusable, and testable PHP modules and services. Diagnose and resolve complex performance bottlenecks and architectural issues. Implement and integrate diverse data storage solutions (RDBMS, key–value stores, blob/object storage). Ensure application security (OWASP best practices, secure coding standards) and compliance requirements. Implement real-time features (WebSockets, push notifications) and Google Maps API integrations. Design robust database schemas in MySQL to support business processes and optimize queries. Maintain code quality with unit/functional tests, CI/CD pipelines, and version control (Git). Manage JIRA tickets, contribute to sprint planning, estimation, and retrospectives in an Agile/Scrum setup. Document architecture, APIs, and deployment procedures. Network & End‑User Infrastructure Troubleshoot and isolate LAN/WAN issues; provide tier‑2/3 support to network users. Maintain workstations, Internet connectivity, and ensure license compliance for local software/hardware. Manage inventory and procurement of IT hardware, software and peripherals. Secure passwords, file systems and ensure desktop/data integrity. Evaluate workflows and recommend improvements. Servers & Cloud (AWS / DevOps) Install, maintain, troubleshoot and upgrade web/application servers on AWS. Maintain firewalls end to end: rule creation, VPN/NAT configuration, IDS/IPS tuning, and continuous log monitoring. Implement and tune monitoring/alerting for traffic, performance and security (e.g., CloudWatch). Administer backups, patches, DR plans and system upgrades. Script automation (shell, Python/Perl, etc.) for deployments, configuration and routine tasks. Plan and execute adds/changes/deletions in regional infrastructure. Security & Compliance Run security/quality controls, penetration checks, and remediation. Review ISMS and Statement of Applicability (SoA); drive policy/process implementation. Stay current on industry innovations; recommend relevant upgrades. Documentation & Budgeting Maintain clear documentation of procedures, configs and topology. Required Skills & Qualifications 5+ years’ proven experience as a full stack development. 4+ years of hands-on PHP development with strong expertise in CodeIgniter . Solid understanding of data structures & algorithms and their practical application. Strong grasp of PHP’s synchronous execution model , MVC design patterns , and OOP principles . Working knowledge of JavaScript, HTML5, and CSS3 for effective back–front integration. Deep knowledge of MySQL and declarative query languages; proficiency in schema design and optimization. Proven experience hardening applications against common PHP/web exploits (SQLi, XSS, CSRF, RCE, etc.). Experience integrating multiple data sources/databases into unified systems. Familiarity with PHP’s platform limitations and viable workarounds. Proficient with Git and modern branching/merge strategies. Experience with Redis/Memcached. Deep knowledge of real-time features (WebSockets, push notifications) and Google Maps API integrations. Comfortable with Agile tools/processes (JIRA, sprints, story points). Solid grasp of LAN/WAN networking, patch management and troubleshooting. Hands-on with AWS services (EC2, S3, RDS, IAM, VPC, etc.) and Linux/Windows server administration. Working knowledge of system security (IDS/IPS, vulnerability scanning) and backup/restore strategies. Scripting ability in Bash and at least one of: Python, Perl, PowerShell. Familiarity with CI/CD tools (Git, Jenkins/GitHub Actions, etc.) is a plus. Strong documentation, communication and stakeholder management skills. Degree: M.Tech/B.Tech/BCA (or equivalent practical experience). Note: Interested Candidates may share your resume at hr@netquall.com Work from Home Not Allowed

You are urgently looking for a Dispatcher in Mohali Location. Your responsibilities will include planning and scheduling limousine services based on customer requests, optimizing routes and schedules, and effectively communicating with drivers, clients, and internal teams to ensure smooth operations and resolve any issues. Monitoring the status of drivers and vehicles to ensure timely arrival and departure, addressing any delays or issues, responding to client inquiries, handling reservations, and providing excellent customer support. You will also be responsible for maintaining accurate records of all transportation requests and dispatches, addressing unexpected issues or changes in schedules to ensure minimal disruption to service, and ensuring the safety of both drivers and passengers by adhering to company policies and regulations. To excel in this role, you must possess excellent communication skills, both written and verbal, with the ability to communicate clearly and effectively with various stakeholders. Strong organizational skills are essential to manage multiple tasks, prioritize effectively, and maintain accurate records. Problem-solving skills are crucial to handle unexpected situations and find creative solutions, while time management skills will help you manage multiple tasks, prioritize effectively, and meet deadlines. Knowledge of local traffic patterns and routes is necessary to optimize routes and schedules. You should be able to work under pressure, especially during peak hours, handle high-volume calls and requests, and be comfortable working in rotational shifts. Familiarity with dispatch software and systems is required to manage reservations, track vehicles, and communicate with drivers. The ideal candidate should have a minimum of 2 to 3 years of experience in dispatch. Please note that working from home is not allowed, and local candidates are preferred for this profile.,

"Urgent Requirement of Digital Marketing Specialist for Mohali Location" Profile Overview: We are looking for a highly skilled SEO & Digital Marketing Specialist with 6+ years of experience in driving digital performance, particularly within the IT and ground transportation domains. The ideal candidate has a proven track record in SEO, social media marketing, branding, and paid digital campaigns, with the ability to scale visibility and generate high-quality leads across B2B and B2C segments. This role requires deep expertise in positioning software products and premium mobility services such as corporate shuttle systems, and luxury limousine solutions. Key Responsibilities: Search Engine Optimization (SEO) Develop and execute comprehensive SEO strategies including on-page, off-page, and technical optimizations. Conduct keyword research, site audits, competitor benchmarking, and content analysis. Improve search engine visibility through structured metadata, optimized internal linking, schema implementation, and page speed enhancements. Lead backlink acquisition strategies to improve domain authority and rankings. Social Media Marketing Design and manage platform-specific strategies across LinkedIn, Instagram, Facebook, X, and YouTube. Build content calendars, campaigns, and engagement plans tailored to corporate buyers and premium service audiences. Leverage both organic and paid methods to boost reach, engagement, and conversions. Digital Marketing & Paid Campaigns Plan, execute, and optimize paid campaigns using Google Ads, Display Ads, and retargeting networks. Monitor key performance indicators via GA4, Tag Manager, and Hotjar to assess and improve campaign performance. Optimize landing pages and conversion funnels to maximize lead generation efficiency. Branding & Positioning Develop a consistent, professional brand voice across digital channels and assets. Collaborate with designers and content creators to produce high-quality marketing materials for both software products and transportation services. Strengthen brand presence in international markets with premium positioning. Transportation SaaS-Focused Campaigns Build and execute targeted digital campaigns for: Luxury limousine service providers targeting VIP/corporate clients. Corporate shuttle booking platforms with advanced software features. End-to-end ground transportation SaaS products with focus on safety, scheduling, analytics, and automation. Core Skills & Competencies: Proficiency with SEO tools: SEMrush, Ahrefs, Screaming Frog, Google Search Console, GA4. Strong digital content and copywriting skills for both B2B and high-end audiences. Experience in running paid media campaigns across Google and social platforms. Understanding of marketing funnels, lead generation tactics, and CRO (conversion rate optimization). Familiarity with WordPress/Webflow CMS, CRM systems, email marketing tools, and automation platforms. Skillset Required: 6–7 years of hands-on experience in SEO, digital marketing, and social media strategy. Minimum 3 years of experience marketing SaaS-based software products. Experience working in or marketing for industries such as IT, transportation software, or luxury vehicle services. Demonstrated ability to run successful digital campaigns for corporate clients or enterprise solutions. Exposure to international markets, is highly preferred. Interested Candidates may share their resume at hr@netquall.com Note: Work From Not Allowed