We are looking for a dynamic team lead profile to lead one of NetImpact online/social media customer service banking operations. Position : Team Lead - ORM Location - Noida (Candidates open for Noida location are only recommended to apply) Experience - Must have minimum 5 years experience into social media escalations in BFSI/banking operations profile. Preferred candidate profile: Must have an experience of handling a team or should have led a team before with a bank or any fintech company or process. Proven experience in social media management/escalation and customer service. Candidates from Banking or fintech industry with social media escalations experience are only recommended to apply. Excellent communication and written English skills. Dynamic personality. Must have leadership skills to manage a good strength of team. Ability to work in a fast-paced environment and adapt to changing priorities. Job Profile: Manage a team of professionals working on social media escalations/email for a banking process. Managing the day to day activities of the team. Motivating the team to achieve organizational goals. Delegating tasks to the team members. Empowering team members with skills to improve their confidence, product knowledge, and communication skills. Conducting quarterly performance reviews. Creating a pleasant working environment that inspires the team. Please share your resume at shweta.avasthi@netimpactlimited.com with the job title. Regards Shweta Avasthi Show more Show less
We are seeking a dynamic individual to take on the role of Team Lead - ORM at NetImpact for managing online/social media customer service banking operations in Noida. The ideal candidate should possess a minimum of 5 years of experience in social media escalations within the BFSI/banking sector. The preferred candidate should have prior experience in team management within a bank or fintech company, with a proven track record in social media management, escalation, and customer service. Strong communication and written English skills are essential, along with a dynamic personality and leadership capabilities to effectively manage a team. As a Team Lead - ORM, your responsibilities will include overseeing a team of professionals handling social media escalations and email communications for a banking process. You will be tasked with managing day-to-day team activities, motivating team members to achieve organizational goals, delegating tasks, and empowering team members to enhance their skills and confidence. Additionally, conducting quarterly performance reviews and fostering a positive working environment that encourages team collaboration and growth will be part of your role. If you meet the specified criteria and are interested in this opportunity, please send your resume to shweta.avasthi@netimpactlimited.com with the job title. We look forward to potentially welcoming you to our team. Best regards, Shweta Avasthi,