.Net Engineer (L3 Support)

About us:

Ivy Mobility is a leader in cloud-based software for the consumer goods industry. Ivy Mobility has been in the business of providing applications that allow our customers to improve their route to market and win more at the shelf for over 5 years. We are proud to provide our customers with the broadest portfolio in the industry today and market leading vertical software applications predefined to meet the needs of consumer goods companies. Ivy is headquartered in Singapore, with offices in North America, Europe, Asia, Middle East, and Latin America.

The L3 support member is responsible for addressing the customer concerns, provide information on IVYs product features, assist them with their needs when they report problems or product defects, code review and offer Root cause analysis with the defect fix.

Technical Skills

• Min 3+ years previous experience in an Application Development/ Sustenance engineering role.

• Min 3+ years of previous experience in an Application Support role.

• Development and troubleshooting skills with expertise in C#, ASP.NET, Web API, MVC, SQL, JQUERY, Stored Procedures

• Should have supported .Net applications in the past and should be aware of .net technology.

• Basic Application troubleshooting skills with expertise in SQL Stored Procedures.

• Ability to work with the project teams for releases of fixes to the production issues

• Conduct RCA on recurring issues and work to permanently fix them

Functional Skills

• Good understanding of customer support processes and tools

• Basic understanding of JIRA Good to have

• Understanding of the FMCG industry Good to Have

Interpersonal Skills

• Good written and verbal communication skills.

• Should be comfortable to work on shifts

Interested candidates can apply here OR share your updated CV to fenny.p@ivymobility.com!

Regards,

Fenny Daniel P

Associate Manager - HR

IVY Mobility Solutions,

www.ivymobility.com