Navision Support Engineer

Senior Navision Support Engineer with 4+ years of expertise in supporting and maintaining Microsoft Dynamics NAV (Navision) systems.

The ideal candidate will be responsible for providing advanced technical support, troubleshooting, and maintenance of Navision applications, working closely with internal teams and external stakeholders to ensure smooth and efficient business operations.

Key Responsibilities

• System Support & Maintenance: Provide high-level support for Microsoft Dynamics NAV (Navision) systems, ensuring minimal downtime and optimal performance across various business modules including FI, LS Retail, MFG, Purchase, Reporting, Sales, and Warehouse.

• Troubleshooting & Issue Resolution: Troubleshoot and resolve complex Navision issues, including performance problems, data integrity issues, and user errors, ensuring swift and effective resolution.

• Root Cause Analysis: Perform root cause analysis on critical incidents and implement corrective measures to prevent recurrence, ensuring continuous system stability and operational excellence.

• Collaboration with Teams: Collaborate with developers, consultants, and business analysts to design and implement system enhancements, updates, and new functionalities tailored to business needs.

• System Integration & Upgrades: Manage and monitor system integrations, data migrations, and upgrades, ensuring these are performed smoothly and with minimal impact on business operations.

• Documentation: Develop and maintain comprehensive technical documentation, including support procedures, configuration settings, and system architecture diagrams, for future reference and best practice guidance.

• Release & Patch Management: Assist in the deployment and testing of new releases, patches, and upgrades of Navision applications, ensuring seamless implementation and minimal disruption.

• End-User Support & Training: Provide training, guidance, and support to end-users, ensuring optimal use of the Navision system and enhancing overall user experience.

• Stakeholder Engagement: Engage with stakeholders to understand business requirements and translate them into technical specifications, ensuring that system improvements align with organizational goals.

• System Audits & Optimization: Participate in system audits, performance tuning, and optimization efforts to enhance system reliability and performance.

• Mentorship & Leadership: Lead and mentor junior support engineers, offering technical guidance, sharing expertise, and fostering professional growth within the team.

Qualifications:

• Proven experience with Microsoft Dynamics NAV (Navision), specifically within Supply Chain, Manufacturing, and Order Management modules.

• Strong troubleshooting and problem-solving skills with the ability to resolve complex technical issues.

• Experience with system integrations, data migrations, and upgrades in a NAV environment.

• Ability to develop and maintain technical documentation.

• Strong communication and interpersonal skills for interacting with stakeholders and end-users. • Experience in mentoring and guiding junior engineers.

• Knowledge of system auditing, performance tuning, and optimization best practices.

• Ability to work in a collaborative team environment and independently handle tasks.

Preferred Skills:

• Experience with Retail and Manufacturing modules within NAV.

• Familiarity with NAV reporting tools and customization capabilities.

• Microsoft Dynamics NAV certification is a plus

bhavani.t@alasus.com