Posted:1 week ago|
Platform:
On-site
Full Time
Handle incoming calls/outgoing, emails, and chat queries from customers.
Provide accurate information about products/services and resolve issues efficiently.
Escalate complex issues to relevant departments when necessary.
Maintain detailed and accurate records of customer interactions in the system/CRM.
Follow up with customers to ensure issue resolution and satisfaction.
Assist customers with order processing, billing, refunds, and account management.
Adhere to company policies, procedures, and quality standards.
Work closely with cross-functional teams (sales, technical, operations) for smooth resolution.
Provide feedback to improve customer experience and highlight recurring issues.
Meet defined performance metrics such as response time, resolution time, and customer satisfaction.
ASSIGNX GLOBAL SOLUTIONS LLP
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