Multilingual HR Shared Services Center Support- German Language Specialist

You will be responsible for ensuring the highest level of accuracy for data entered into HR data systems to ensure successful data audit, including date-sensitive changes and employee data. As a Multilingual HR Shared Service Support Center at Avantor, your role will involve responding to HR-related queries from employees via multiple channels, providing support and resolving issues related to HR policies, procedures, and processes, educating and training employees on HR services available to them, collaborating with HR Business Partners and Local HR to resolve escalated cases, communicating effectively with employees, managers, and HR stakeholders in German, documenting and tracking employee inquiries and issues using the HR service management system, collaborating with HR teams to resolve complex issues and improve processes, participating in training and development programs to enhance knowledge and skills. **Key Responsibilities:** - Respond to HR-related queries from employees via multiple channels - Provide support and resolve issues related to HR policies, procedures, and processes - Educate and train employees on HR services available to them and encourage self-service on tools such as the HR Portal and other systems, when appropriate - Collaborate with HR Business Partners, Local HR and Centers of Excellence to resolve escalated cases - Communicate effectively with employees, managers, and HR stakeholders in German - Document and track employee inquiries and issues using our HR service management system - Collaborate with HR teams to resolve complex issues and improve processes - Participate in training and development programs to enhance knowledge and skills **Requirements:** - Fluency in German (Read, written and spoken) - Strong communication and interpersonal skills - Ability to work in a fast-paced, dynamic environment - Excellent problem-solving and analytical skills - Ability to maintain confidentiality and handle sensitive information **Nice to Have:** - Previous experience in an HR Shared Services Center or similar role - Basic knowledge of HR policies, procedures, and processes - Knowledge of HR service management systems and software, like Workday and ServiceNow - Certification in HR or a related field - Experience working in a global, multicultural environment You should hold a Bachelor's degree in human resources, Business Administration, or a related field. Additionally, language proficiency level at B1 or B2 level according to the CEFR (Common European Framework of Reference for Languages) with certification from a recognized language institution like Alliance Franaise, Instituto Cervantes, or Goethe-Institut. Ideal candidates will have 0-3 years of experience in any customer-facing role or customer support.,