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Multi Channel Helpdesk

2 - 6 years

0 Lacs

karnataka

Posted:5 days ago| Platform: Shine logo

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Skills Required

customer service management effective communication team collaboration problemsolving customercentric mindset

Work Mode

On-site

Job Type

Full Time

Job Description

As a SPE-CX-Multi Channel Helpdesk professional, your role involves managing customer inquiries efficiently across various communication channels to ensure timely resolution. You will provide exceptional customer service by understanding customer needs and offering appropriate solutions. Collaboration with team members to enhance service delivery and customer satisfaction is crucial. Utilize customer service management tools to track and resolve customer issues effectively. Analyzing customer feedback to identify areas for improvement and implementing necessary changes is also part of your responsibilities. Ensure adherence to company policies and procedures while maintaining accurate records of customer interactions and transactions. Your role includes assisting in developing strategies to enhance customer experience, participating in training sessions, and working closely with other departments for a seamless customer journey. Handling escalated customer issues with professionalism and empathy, monitoring, and reporting on customer service metrics are also key responsibilities. Adaptation to rotational shifts is necessary to provide consistent support to customers. Qualifications: - Possess strong communication skills to interact effectively with customers. - Demonstrate proficiency in customer service management tools and techniques. - Exhibit problem-solving skills to address customer concerns promptly. - Show ability to work collaboratively in a team-oriented environment. - Have experience in managing customer interactions across multiple channels. - Display a customer-centric mindset to enhance customer satisfaction. - Be adaptable to rotational shifts and work from the office environment. Certifications Required: - Certified Customer Service Professional (CCSP),

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