MS Engineering Operations Senior Manager (Sr.Manager) - IT Service Delivery

In this role at PwC, you will be part of the managed services team focusing on providing outsourced solutions and supporting clients across various functions. Your responsibilities will include streamlining operations, reducing costs, and improving efficiency by managing key processes and functions on behalf of the clients. To deliver high-quality services, you will need to utilize your skills in project management, technology, and process optimization. As a member of the managed service management and strategy team, you will be responsible for transitioning and running services, managing delivery teams, programmes, commercials, performance, and delivery risk. Your focus will be on continuous improvement and optimization of managed services processes, tools, and services. - Craft and convey clear, impactful, and engaging messages to tell a holistic story. - Apply systems thinking to identify underlying problems and opportunities. - Validate outcomes with clients, share alternative perspectives, and act on client feedback. - Direct the team through complexity, demonstrating composure in ambiguous, challenging, and uncertain situations. - Deepen and evolve expertise with a focus on staying relevant. - Initiate open and honest coaching conversations at all levels. - Make difficult decisions and take action to resolve issues hindering team effectiveness. - Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. Qualifications Required: - Experience in project management, technology, or process optimization. - Strong communication skills to convey messages effectively. - Ability to work in a team and motivate others. - Sound judgment and ability to solve complex problems. - Commitment to excellence and diversity. - Familiarity with professional and technical standards.,